Sampada Redij
Director - Pre-Sales, Sales & CRM
Mumbai
Summary
Dynamic Director at Maharashtra Police Co-operative Housing Federation, adept at enhancing team performance and driving operational efficiency. Expert in project management and customer relationship management, I successfully improved employee engagement and retention while overseeing complex real estate sales strategies. Proven track record in optimizing processes and fostering strong partnerships to achieve organizational goals.
Overview
25
25
years of professional experience
Work History
Director
Maharashtra Police Co-operative Housing Federation
06.2000 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Directed end-to-end PreSales, Sales, and Post-Sales operations for a large residential township project.
- Analyzed and approved cost sheets, booking changes, cancellations, and refund requests, ensuring accuracy and compliance.
- Reviewed and validated Sale Deed Agreements and loan-related documentation to safeguard federation interests.
- Oversaw the hypothecation of units to financial institutions (e.g., ABFL) and ensured statutory compliance.
- Built and managed strong partnerships with channel partners (e.g., PropTiger) to drive sales conversions.
- Approved and monitored channel partner bookings, referral bookings, and call center performance audits.
- Implemented robust audit processes across lead management, CRM entries, incentive payouts, and sales kit usage.
- Spearheaded DMS performance improvements and dialer system enhancements to strengthen lead-to-walk-in conversion.
- Monitored Google reviews and customer feedback to refine customer experience strategies.
- Oversaw possession processes, ensuring smooth handovers, and customer satisfaction.
- Coordinated cross-functionally with senior leadership (Directors, HODs) to execute strategic initiatives and ad hoc management directives.
- Supervised housekeeping, repair and maintenance, and utilities (electricity) to ensure seamless site operations.
- Led annual events, incentive programs, and gift distribution schemes to boost employee and customer engagement.
- Reconciled and approved employee medical coverage and expense audits with Accounts.
Education
Bachelors Of Commerce
K C College
Mumbai05-2000
Skills
Problem-solving
Project management
Operations management
Team management
Real Estate Sales Strategy
Cost Sheet Analysis & Approval
Contract & Documentation Review
Channel Partner Management
Customer Relationship Management (CRM)
Team Leadership & Cross-Functional Coordination
Technology & Process Optimization
Customer Experience Management
Event & Engagement Management
Operations Oversight
Timeline
Director
Maharashtra Police Co-operative Housing Federation
06.2000 - Current
Bachelors Of Commerce
K C College