GIRISH OMRE

• At Powerweave, I am responsible for managing and executing projects that enhance operational efficiency, improve customer satisfaction, and meet business objectives
• I lead a team of 30 FTE and am currently overseeing the Order Management & Customer Service Mailbox Management
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Oversaw quality control measures, maintaining high standards for all project outputs.
• Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
• Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
• Optimized resource allocation, ensuring projects were delivered within budget and scope.
• Streamlined internal processes, reducing project completion times and increasing overall efficiency.
• Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
• Order Workflow Streamlining: Successfully improved order management workflows, reducing processing time by 25%
• Advanced Analytics Dashboard: Designed and implemented a dashboard for senior leadership, enabling real-time revenue tracking and better decision-making.
• Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.

Full-time care giving responsibilities to support Mother recovering from an L1 vertebra spine fracture until October 2023. Supporting medical documents for validation (if required).

Projects: Credential Management Group

• Reduction in Credit Card Usage: Eliminated 50% Credit Card usage on monthly basis by implementing Business Corporate Accounts with invoice based Subscriptions.
• Reduction in Manual Payment: Eliminated the manual processing of the invoice with Wire Transfer facility between court houses and the Accounts Payable team of the company through Net Suite.
• Free Sources: Eliminated various paid websites by identifying free sources (court websites) to get accurate information (attested and downloadable document) saving over thousands of dollars every month.
• Elimination of DND / Banned Jurisdiction: Identified and Implemented a new process of acquiring accurate information from courts directly with court attested document through Fax and Email. Improved the Quality and the TAT of the complete process.
• Reduction in External Vendor Management: Converted Do Not Call / Banned Jurisdiction to Fax and Email process resulting into cost benefit with decreased TAT and improved Quality

Projects: Customer & Vendor Management

Managed multiple projects focused on streamlining operations and improving compliance for credential management

Led a team of 30 FTE and worked cross-functionally to implement improvements that aligned with the company’s strategic objectives

• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Coordinated with cross-functional teams, providing leadership and guidance to ensure successful project execution.
• Identified inefficiencies and led initiatives to automate manual processes, improving overall productivity.
• Monitored project compliance to ensure all legal and regulatory standards were met.

• Executed dangerous cargo approval tasks as per the international regulations with the parameters of Timeliness and Accuracy
• Approves, Verifies and Indexes Bookings and Reporting Activities
• Inputs and updates VSA bookings in system
• Sends Cargo Summary to VSA Partners
• Communicate effectively with customers and stakeholders through the channel of Voice and Email communication

• Managed mortgage servicing and loan modification projects, ensuring compliance with SLAs and high customer satisfaction
• Led initiatives to optimize workflows and implement process improvements across the team
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.

• Managed customer inquiries and worked to improve internal processes for enhanced service delivery
• Collaborated with internal departments to resolve customer issues efficiently and improve service quality
• Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.