Gourav Jain
Banker
Mumbai
Summary
Results-oriented professional with over 12 years of experience in major Central Operations, specializing in project management, process digitization, and new process/product setup for Forex and liability products. Expertise includes cross-border remittances, Multicurrency Forex cards/travel cards, customer onboarding, and lifecycle management. Proficient in implementing new technology-driven tools and processes such as Machine Learning, AI, and RPA. Skilled in governance of various banking products and processes in accordance with established policies and stakeholder requirements.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
VICE PRESIDENT
IDFC FIRST BANK LTD
Mumbai
4 2023 - Current
- Unit Head- Retail Forex Projects/Products/Processes team (40+ resources)
- Manage Cross Border Payments for Retail customers, including Remittances, Forex Card, Travel Card
- Central Management of NR Product/Process like FCNR Deposit, FCNR Funding, NRO to NRE Remittance within India
- Design/Set up new products, coordinating with stakeholders for process finalization and end-to-end closure on newly tied-up Channel partners, products, and processes
- Governance for Application and Process Management, Third Party Vendor Assessment, Risk and Compliance, Regulatory Audit Management
- Implement various Learning modules for Liability and Trade processes like Customer Onboarding Journey, SWIFT Operations.
ASSISTANT VICE PRESIDENT
IDFC FIRST BANK LTD
Mumbai
04.2019 - 03.2023
- Led processes and projects on Cross Border Payments and Multi-Currency Forex Card products for retail customers
- Engaged in Regulatory Audits, including RBI and Income Tax Audits, ensuring compliance
- Governed coordination with IT/Product/Business/Compliance/Risk stakeholders for process finalization and closure
- Conducted Risk-based audits for multiple branches/departments and products as directed by the Audit Committee.
CHIEF MANAGER |TEAM LEAD
IDFC FIRST BANK LTD
Mumbai
04.2017 - 03.2020
- Managed projects and BAU operations for customer onboarding retail and non-retail customers
- Streamlined Current Account Opening processes for Wholesale and Business Banking customer segments, ensuring compliance and efficiency within agreed timelines
- Engaged in Regulatory Audits, BO meetings including RBI and Income Tax Audits, coordinating with stakeholders to ensure compliance
- Conducted trainings on newly launched products/processes and branch SOPs, focusing on reducing FTNR rates and effective tutorial management.
SENIOR MANAGER
IDFC BANK LTD
Mumbai
03.2015 - 03.2017
- Designed Core Bank Set-up processes for Retail and Non-Retail Customer Onboarding Channels
- Managed projects and streamlined processes for newly tied-up businesses or products, including SOP preparation, sign-offs, and implementation
- Set up operational processes, including UATs, BRD Preparation, and coordination with tech teams/vendors for end-to-end understanding and product delivery.
DEPUTY MANAGER GRADE II
ICICI BANK LTD
Mumbai
02.2012 - 02.2015
- Managed Retail Savings Account Maintenance team
- Handled Project Management on E RPC centralized projects
- Worked on technology innovation projects like e-RPC, Centralized Operation set up system
- Created learning tools on banking processes for ICICI Bank learning academies.
Education
M.B.A (BANKING AND FINANCE) -
T.A. PAI MANAGEMENT INSTITUTE
MANIPAL, KARNATAKA 01.2010 - 04.2012
Bachelor of Engineering (B.E. | C.S.E.) -
RGTU
BHOPAL, M.P. 01.2006 - 04.2010
Skills
Process and Project Management: Proficient in managing processes and projects, with a focus on functional expertise in Central Banking Operations, Automation, and Digital Journey
Operational Process Designing: Skilled in designing operational processes as required by regulators, enhancing existing systems, processes, and creating SOPs (Standard Operating Procedures)
Trade Processes: Experienced in trade processes, particularly in Cross Border Payments and ForexCard/Pre-paid (Multi Currency)
Liability Processes: Expertise in designing customer onboarding workflows and processes using core applications and various API integrations Experienced in Service Request Processing/Instruction Set up using SFDC workflow for Retail/NR/Corporate customers
Project Handling- Proficient in handling projects including , Requirement Gathering, and being a Functional Expert in banking products Experienced in Merger Related activities involved in System Migration and Managing Audits
Governance- Skilled in policy framing as per products and processes, regulatory walkthroughs, audits, third-party risk assessments, compliance as per agreements, and risk-based audits on onboarded vendors Experienced in conducting periodic reviews and assessments
Certification
SWIFT/FEDAI Initiated Workshop on Trade Products
Personal Information
- Date of Birth: 04/13/1988
- Nationality: Indian
- Marital Status: Married
Timeline
ASSISTANT VICE PRESIDENT
IDFC FIRST BANK LTD
04.2019 - 03.2023
CHIEF MANAGER |TEAM LEAD
IDFC FIRST BANK LTD
04.2017 - 03.2020
SENIOR MANAGER
IDFC BANK LTD
03.2015 - 03.2017
DEPUTY MANAGER GRADE II
ICICI BANK LTD
02.2012 - 02.2015
M.B.A (BANKING AND FINANCE) -
T.A. PAI MANAGEMENT INSTITUTE
01.2010 - 04.2012
Bachelor of Engineering (B.E. | C.S.E.) -
RGTU
01.2006 - 04.2010
VICE PRESIDENT
IDFC FIRST BANK LTD
4 2023 - Current
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