Summary
Overview
Work History
Education
Skills
Certification
Extra-Curricular Activities
Interests
Timeline
Generic
GRISHMA KHANDEKAR

GRISHMA KHANDEKAR

.
Nagpur

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to drive customer satisfaction and loyalty. Collaborative team player able to adapt to evolving needs and consistently achieve results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational objectives. Seeking a dynamic and innovative environment that promotes creativity and encourages out-of-the-box thinking for optimal outcomes. Demonstrates a disciplined and energetic approach, taking ownership and excelling in structured task execution.

Overview

1
1
year of professional experience
6064
6064
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Customer Service Representative

Amazon
08.2024 - 07.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

BCom -

Ness Wadia College of Commerce
Pune

Commerce -

D.R.B Sindhu Mahavidyalaya
Nagpur, India

SSC -

St. Joseph's Covent
Nagpur, Maharashtra

Skills

  • Interpersonal Skills
  • Willingness to learn
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Legal Writing & Drafting
  • Customer service
  • Problem-solving

Certification

Ms-CIT, Nagpur

Extra-Curricular Activities

MCC Cadet in high school. 

Volunteered in Infinity event in college.

Interests

Listening Music
Traveling
Dancing
Reading

Timeline

Customer Service Representative

Amazon
08.2024 - 07.2025

BCom -

Ness Wadia College of Commerce

Commerce -

D.R.B Sindhu Mahavidyalaya

SSC -

St. Joseph's Covent
GRISHMA KHANDEKAR.