Gulzar Khan
Desktop Support Engineer
Mumbai
Summary
Dynamic Windows Server Administrator with proven expertise at G-Matrix India in server management and hardware maintenance. Adept at troubleshooting and optimizing systems, enhancing performance, and delivering exceptional technical support. Skilled in Active Directory administration and fostering strong client relationships, ensuring seamless operations and high user satisfaction.
Overview
11
11
years of professional experience
Work History
Windows Server Administrator
G-Matrix India
12.2024 - Current
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Troubleshot server hardware and components.
- Planned and implemented upgrades to system hardware and software.
- Server hardware parts were replaced within the allotted time for server downtime.
- Shared drive mapping
Desktop Administrator
Freelance
10.2019 - 11.2024
- Enhanced system performance by implementing desktop administration best practices and optimizing configurations.
- Installed new hardware and software, patched systems, and configured settings.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for 100+ clients.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Coordinated with vendors to obtain necessary components and maintain smooth operations.
Fleet Manager
Diamond Roadlines
02.2017 - 08.2019
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Documented equipment transfers and sales details for accurate record keeping.
- Negotiated with suppliers to secure competitive rates for vehicle parts, lowering operational costs.
- Reduced expenses, negotiating better insurance rates for fleet.
- Streamlined route planning for optimal fuel usage and faster delivery times.
- Developed robust vehicle replacement strategy, ensuring fleet remained modern and reliable.
- Maintained regular invoicing and billing of transportation and expenses in an Excel sheet.
Desktop Support Engineer, Desktop Administrator
Unisource IT Solutions
11.2014 - 11.2016
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Contributed to IT projects, ensuring successful completion within timelines.
- Monitored system performance to identify potential issues.
- Managed inventory of IT equipment, ensuring timely replacement or repair of faulty devices to minimize disruption to business operations.
- Provided on-site and remote technical support to users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
Bachelor of Science - Bsc IT
SM Shetty College of Science And Commerce
Mumbai 04.2001 -
No Degree - HSC
KJ Somaiya Collge of Science And Commerce
Mumbai 04.2001 -
No Degree - SSC
Dominic Savio Vidyalaya
Mumbai, India 04.2001 -
Skills
Active directory administration
Remote desktop services
Windows server management
Server hardware maintenance
Server migration planning
Desktop troubleshooting
Timeline
Windows Server Administrator
G-Matrix India
12.2024 - Current
Desktop Administrator
Freelance
10.2019 - 11.2024
Fleet Manager
Diamond Roadlines
02.2017 - 08.2019
Desktop Support Engineer, Desktop Administrator
Unisource IT Solutions
11.2014 - 11.2016
Bachelor of Science - Bsc IT
SM Shetty College of Science And Commerce
04.2001 -
No Degree - HSC
KJ Somaiya Collge of Science And Commerce
04.2001 -
No Degree - SSC
Dominic Savio Vidyalaya
04.2001 -
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