Guru Charan Behera
Mumbai
Summary
A Master’s in business administration, having work experience of 16 years. Highly focused, confident, dedicated and committed professional with a diversified skill set, well experienced and proven achiever seeks to establish a career with a major technology company committed to taking their business to the next level by consistently attaining targets in all areas of the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager- (IS Order to Bill)
Orange Business Services
11.2011 - Current
- Responsible for end-to-end delivery management from Order to bill cycle
- Having good knowledge of tools and processes of Quote to Bill chain
- Drive and ensure internal projects are delivered on time
- Responsible for forecast the revenue and achieve the target
- Strong stakeholder management with all the key stakeholders in QTB chain Identifying areas for improvement to continually drive performance and business results
- Ensure on time delivery by co-ordinating with multiple cross functional teams and ensure billing to recognize the revenue on time
- Identify the skills and training required for the team and ensure it is arranged and completed
- Define the KPIs and ensure team is well understood and motivate them to achieve
- Ensure that order delivery processes adhere to relevant regulations, policies, and industry standards
- Providing all the required guidance to team members in case of critical customer escalations and will own it end to end
- Also ensuring that root cause analysis is performed for all escalations and proper updates to process, tools and systems are performed with support from Global Process Owner team
- Maintained positive, professional working environment to optimize staff and customer satisfaction
- Managed team by offering support and constructive feedback to improve skills and maximize potential
- Led weekly staff meetings for team to communicate updates, process improvements and shifting business priorities
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews
- Encouraged staff to learn and develop new skills to meet individual and team goals
- Owning End-to-end responsibility to deliver High Revenue, High Visibility, Critical Customer Orders, and implementations whilst controlling results and meeting agreed time, cost, and quality criteria delivering Customer Satisfaction Proactively anticipating challenges, risks involved in delivering customer expectations and take all necessary actions to accept, avoid or mitigate the risks.
Officer (Sales Support)
Advanced Bolting Solutions Pvt Ltd
02.2011 - 11.2011
- Understand the customer requirement and obtaining quotes from prospective suppliers
- Prepare the quote for customer and follow up for PO
- Prepare the PO towards vendor post receiving the PO from customer
- Providing daily updates on the order progression
- Co-ordinate with the Vendors to ensure on-time delivery
- Co-ordinate with the store, logistics departments to dispatch the material
- Responsible for release vendor payment
- Follow up with the customer for the payment due
- Creating daily, weekly & monthly MIS report of sales.
Customer Service Executive
Reliance BPO– Reliance ADA Group
05.2007 - 02.2011
- Handling of complaint Emails
- Resolve the customer’s issue with co-ordination of relevant team within the TAT
- Co-ordinate with Nodal Officers to resolve the escalated cases
- Co-Ordinate with regions to get the updates of any pending cases
- Assisting the team leader in report preparation, team management, and business contingency and operational efficiency.
Education
Executive MBA in Operations Management -
MEWAR UNIVERSITY
Skills
- Team Leadership
- Issue and Conflict Resolution
- Project Management
- Communication
- Problem-Solving
- Stakeholder Management
- Team Collaboration
- Decision-Making
- Time Management
- People Management
- Customer Service
- Risk Management
Certification
ITIL/ SIAM (Service Integrator)/ SYNERGY (Project management)
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief. 02/01/2024
Timeline
Manager- (IS Order to Bill)
Orange Business Services
11.2011 - Current
Officer (Sales Support)
Advanced Bolting Solutions Pvt Ltd
02.2011 - 11.2011
Customer Service Executive
Reliance BPO– Reliance ADA Group
05.2007 - 02.2011
Executive MBA in Operations Management -
MEWAR UNIVERSITY
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