Hamda Laique Mirza
Retail Sales Associate
Mumbai
Summary
Retail professional with extensive experience in driving sales and enhancing customer experiences. Known for seamless team collaboration and adaptability to changing retail environments. Proven ability to manage inventory and provide exceptional customer service.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages
Work History
Senior Retail Sales Associate
Zen Diamond
08.2024 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Managed a team of customer service representatives, providing coaching and guidance for improved performance.
- Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
- Liaised between customers and organization with particular focus on working with sales department.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Retail Sales Associate
Zoya
10.2023 - 07.2024
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Liaised between customers and organization with particular focus on working with sales department.
- Developed and implemented standards for staff to provide consistent service to customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Senior Cabin Crew
Go First Airlines
11.2018 - 07.2023
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Answered passenger questions and provided solutions to issues arising duringflights
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Resolved passenger conflicts and medical emergencies during flights
- Creating a positive environment to work with the team
- Greeting passengers as they enter the aircraft and aiding with any queries
- Conducted pre-flight safety checks of cabin emergency equipment, including safety briefing of the passengers before flight
- Adaptable to schedule changes, flight delays, and disruption, and directed passengers in understanding any changes while keeping them safe
- Served all passengers in a professional and efficientmanner
- Performed all duties as directed by the company policies and procedures to ensure maximum customer safety and comfort
- Verified aircraft and passenger compliance with policies, regulations, and safetyguidance
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service
- Relayed updates and information to passengers after confirming key details withpilot
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order
- Collaborated with flight crew to maximize smooth and safeflights.
Education
Hospitality Training Management -
Aviation, Frankfinn Institute
Higher Secondary Certificate - undefined
Mount Marry Junior College
Secondary School Certificate - undefined
Heart High School
Skills
Retail operations management
Proficient in cash transactions
Visual merchandising
Customer relationship management
Customer service
Timeline
Senior Retail Sales Associate
Zen Diamond
08.2024 - Current
Retail Sales Associate
Zoya
10.2023 - 07.2024
Senior Cabin Crew
Go First Airlines
11.2018 - 07.2023
Higher Secondary Certificate - undefined
Mount Marry Junior College
Secondary School Certificate - undefined
Heart High School
Hospitality Training Management -
Aviation, Frankfinn Institute
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