Hardeep Singh
Area Manager
Mumbai
Summary
Dynamic with a proven track record at CAFÉ COFFEE DAY (CDGL), specializing in operations management and team development. Achieved significant financial savings and enhanced customer satisfaction through strategic planning and process improvement. Excelled in vendor management and fostering strong client relationships, driving repeat business and transforming teams for peak performance.
Overview
12
12
years of professional experience
Work History
Area Manager
CAFÉ COFFEE DAY (CDGL)
10.2012 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed and implemented strategies to improve customer service and increase sales.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Oversaw budget planning, strategy development, community outreach for organization.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Education
BBA -
Amity University
Mumbai 04.2001 -
Skills
Business development and planning
Staff Management
Order Management
Process Improvement
Vendor Management
Team Development
Operations Management
Controlling costs
Customer Relationship Management
Timeline
Area Manager
CAFÉ COFFEE DAY (CDGL)
10.2012 - Current
BBA -
Amity University
04.2001 -
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