Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hardeep Singh

Area Manager
Mumbai

Summary

Dynamic with a proven track record at CAFÉ COFFEE DAY (CDGL), specializing in operations management and team development. Achieved significant financial savings and enhanced customer satisfaction through strategic planning and process improvement. Excelled in vendor management and fostering strong client relationships, driving repeat business and transforming teams for peak performance.

Overview

12
12
years of professional experience

Work History

Area Manager

CAFÉ COFFEE DAY (CDGL)
10.2012 - Current
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

Education

BBA -

Amity University
Mumbai
04.2001 -

Skills

Business development and planning

Staff Management

Order Management

Process Improvement

Vendor Management

Team Development

Operations Management

Controlling costs

Customer Relationship Management

Timeline

Area Manager

CAFÉ COFFEE DAY (CDGL)
10.2012 - Current

BBA -

Amity University
04.2001 -
Hardeep SinghArea Manager