HARDIK MANDALIYA
Commerical Real Estate
Mumbai
Summary
With over 11 plus years of experience at AWFIS Space Solutions Limited, COWRKS, Oyo Workspaces (Innov8), Go Air, and Celebrity Cruises, I have cultivated a multi-functional skill set in sales, marketing, event management, business operations, hospitality, and customer service. I am a recognized performer and a key contributor at these companies, known for my professionalism, agility, and dedication to transforming the customer experience.
Overview
4
4
Languages
2
2
Certifications
15
15
years of professional experience
Work History
Assistant vice president
Awfis Space Solutions Limited
2022.02 - Current
- Full P&L ownership of Mumbai, Indore and Ahmedabad business operations, managing a monthly revenue portfolio of approximately INR 15 Crores.
- Responsible for the commercial performance of 31 centres across Navi Mumbai, Central Mumbai and Western Suburbs, while driving sales operations across 25+ centres in Mumbai.
- Led a team of 7 sales professionals across enterprise and retail businesses.
- Delivered monthly profitability of INR 42 Lakhs against a break-even target of INR 37 Lakhs.
- Successfully closed over 2,000 seats annually across Coworking and Managed Office Solutions.
- Achieved average realized seat pricing between INR 12,000 and INR 22,000 depending on market and asset positioning.
- Secured long-term enterprise contracts with an average lock-in period of 24 months, ensuring stable recurring revenue.
- Increased occupancy and revenue performance across multiple centres through strategic enterprise acquisitions and renewals.
- Successfully managed end-to-end enterprise transactions, including commercial negotiations, workspace design, project execution and handover.
- Built and managed relationships with leading IPCs and channel partners, generating a significant portion of enterprise business.
- Drove customer retention and expansion by conducting strategic account reviews and maintaining strong C-suite relationships.
- Own complete P&L, budgeting, forecasting and commercial performance.
- Lead enterprise and retail sales strategy for managed offices and coworking solutions.
- Oversee client acquisition, contract negotiations and legal closures.
- Drive cross-functional collaboration with projects, design, operations and finance teams.
- Develop annual business plans and market expansion strategies.
Associate Manager
COWRKS – Brookfield Properties
2020.10 - 2022.02
- Drove retail and enterprise sales for small to large space requirements.
- Built strategic relationships with channel partners to drive business.
- Ensured client retention.
Area Sales Manager
OYO Workspaces / Innov8 Co-Working Space
2019.11 - 2020.10
- Drove sales through lead generation and client retention.
- Managed centers in Mumbai and Pune with 1,500+ seats capacity.
- Built and maintained relationships with key stakeholders and clients.
- Oversaw daily operations, housekeeping, and inventory management.
- Coordinated events, supporting community participation.
- Key Awards and Achievements:
- Received numerous testimonials for excellent customer service.
- Awarded the ‘You are Officially Awesome: Certificate of Appreciation’ for extraordinary service.
- Promoted from Hub Manager to Key Accounts Manager within a year.
Supervisor – Customer Service and Support
Go Air
2017.02 - 2018.03
- Managed reservation counters, assisted with check-ins, ticketing, and baggage claims.
- Led a team of 12, conducted debriefing sessions, and assigned responsibilities.
- Handled VIP passengers, including planning, security, and escorting.
- Managed crisis situations, ensuring adherence to company and local policies.
- Built strong relationships with airport personnel and external partners.
- Key Awards and Achievements:
- Awarded ‘Go Star for the Month’.
- Promoted from trainee to Customer Service Executive within six months.
Security Officer
Celebrity Cruises & Sea Dream Yacht club
2011.11 - 2016.11
- Conducted security screening for international guests, ensuring a welcoming environment.
- Provided guests with ship and port information.
- Monitored security aboard the ship, alternating day and night shifts.
- Assisted with safety and security training for officers, staff, and crew.
- Key Awards and Achievements:
- Awarded ‘Employee of the Month’.
- Received appreciation notes and special mentions from numerous guests.
Education
Bachelor of Management Studies - Business Management
Mumbai University
Mumbai, India2023-11
H.S.C - undefined
Uran Education Society of Junior College
S.S.C - undefined
St. Mary’s Convent High-school
Skills
Decision making & judgment
Issue resolution skills
Negotiation
Business development
Effective relationship building
Certification
2009 Completed Diploma in Aviation and Hospitality Management from a National level, AHA (Air Hostess Academy), Mumbai
Timeline
Assistant vice president
Awfis Space Solutions Limited
2022.02 - Current
Associate Manager
COWRKS – Brookfield Properties
2020.10 - 2022.02
Area Sales Manager
OYO Workspaces / Innov8 Co-Working Space
2019.11 - 2020.10
Supervisor – Customer Service and Support
Go Air
2017.02 - 2018.03
Security Officer
Celebrity Cruises & Sea Dream Yacht club
2011.11 - 2016.11
S.S.C - undefined
St. Mary’s Convent High-school
H.S.C - undefined
Uran Education Society of Junior College
Bachelor of Management Studies - Business Management
Mumbai University