Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Harish Pareek

Kolhapur

Summary

Customer-focused Senior Customer Success Manager with around 5 years of experience driving client success across SaaS and RaaS platforms. Proven in expanding project scopes, boosting customer retention, and delivering tailored solutions that add measurable value. Skilled in managing enterprise relationships and ensuring long-term satisfaction through proactive support and collaboration.

Overview

5
5
years of professional experience

Work History

Senior Customer Success Manager

GreyOrange
10.2020 - Current
  • Successfully managed 20+ enterprise customers across 40+ active sites, ensuring high customer satisfaction and consistent service delivery.
  • Extensive experience working with SaaS and RaaS models, managing deployments across multiple customer sites and ensuring high service availability and customer satisfaction.
  • Developed a standardized reporting framework capturing weekly system performance, active issues, and solution ETAs—improving transparency and strengthening customer trust.
  • Proactively handled escalated customer issues, implementing process improvements that reduced repeat incidents and improved service reliability.
  • Led customer expansion projects from initiation to deployment, ensuring on-time delivery and alignment with business objectives.
  • Collaborated with cross-functional teams to deliver critical solutions and drive customer success.
  • Implemented an automated alert system that resulted in a 30% increase in customer productivity and enabled preventive maintenance, reducing major site disruptions.
  • Contributed to increased MTBF (Mean Time Between Failures) by identifying root causes and driving strategic improvements.
  • Automated customer reporting, reducing manual effort and increasing consistency and speed of report generation.

Senior Software Support Engineer

GreyOrange
10.2020 - 09.2023
  • Acted as a technical lead on critical projects, driving end-to-end implementation and ensuring timely delivery with high quality.
  • Worked across 4 different product lines, gaining broad exposure to diverse technical stacks and business requirements.
  • Diagnosed and resolved complex technical issues across production and staging environments, improving system uptime and performance.
  • Mentored junior engineers and trained on different product line.
  • Contributed to system architecture discussions, proposing improvements that enhanced stability, productivity, and maintainability.

Education

Bachelor of Engineering - Electronics And Communications Engineering

Walchand Institute of Technology
Solapur, India
03-2019

12th - Science

Shree Balaji Jr. College
Ichalkaranji, India
02-2015

Skills

  • Customer Relationship management
  • Data analysis
  • Ticketing tools :- Jira & Zendesk
  • Project Management
  • Escalation management
  • Performance Monitoring & KPIs
  • SaaS & RaaS
  • Linux
  • SQL/Influx
  • Docker and Kubernetes
  • Postman
  • Troubleshooting

Achievements

  • Above and Beyond Award - March 2025
  • Customer Excellence Award - March 2024
  • Spotlight Award – May 2023
  • Spirit Award – April 2023
  • RNR Award Winner – November 2022
  • Out Performer – March 2022


Timeline

Senior Customer Success Manager

GreyOrange
10.2020 - Current

Senior Software Support Engineer

GreyOrange
10.2020 - 09.2023

Bachelor of Engineering - Electronics And Communications Engineering

Walchand Institute of Technology

12th - Science

Shree Balaji Jr. College

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Harish Pareek