Harita Kale
Mumbai
Summary
Experienced sales professional with over a decade of success in sales, business development, and client servicing across diverse industries. Proven track record of consistently surpassing sales targets, cultivating strong client relationships, and driving revenue growth. Expertise in leadership, strategic planning, and delivering exceptional customer service. Adept at leading teams to achieve organizational objectives.
Overview
21
21
years of professional experience
Work History
Manager – Accommodation & Sales
Mars Hotels & Restaurants Pvt Ltd
11.2024 - 02.2025
- Generated leads and identified new business opportunities through networking, cold calling, and industry events
- Built and maintained strong relationships with corporate clients, travel agents, event planners and other key stake holders
- Negotiated contracts, pricing and terms with clients to ensure competitive advantage while maintaining hotel profitability
- Developed and executed sales strategies to drive revenue growth and promote the services of all 3 properties
- Conducted market research and competitive analysis to identify trends, pricing strategies and client needs
- Prepared and managed sales forecasts, tracking progress against targets and adjusting strategies to meet goals
- Collaborated with other departments for seamless service delivery
- Created and delivered regular sales reports to senior management, analyzing sales activities and identifying areas of improvement
Co-Founder – Operations and Sales
The Cozy Nook
03.2021 - 08.2024
- Started a cloud kitchen in Himachal Pradesh that served Continental food
- Responsible for setting up the entire unit, planning the menu and creating the supply chain for the kitchen
- Post set up was directly responsible for Sales, Marketing and promotion of the brand to generate revenue
- Became a popular place in the city of Solan for bakery items which was a new SKU launched under The Cozy Nook banner
- Managed the profit and loss for the kitchen and ran efficient operations for 3+ years
Sr. Manager – Business Development & Client Servicing
QED Communications Pvt Ltd
11.2017 - 04.2020
- Developed and executed business strategies to acquire and manage clients, exceeding sales targets and fostering long-term relationships
- Generated leads through cold calling, networking, and industry events, creating content, sales pitches, and business proposals for potential clients
- Provided mentorship and guidance to team members, ensuring their competence in carrying out work responsibilities
- Conducted market research to analyze current marketing trends, collaborating with creative and production teams for successful project execution
- Led the coordination and execution of prominent events and conferences, showcasing innovative concepts and delivering impactful experiences for attendees
- Collaborated with clients and stakeholders to understand their event objectives and vision, translating them into creative event concepts and designs
- Managed end-to-end event logistics, including venue selection, vendor management, budgeting, and onsite coordination, ensuring smooth execution and client satisfaction
- Highlighted events include: Femina Stylista North 2018 & 2019, Femina Stylista West 2019 & 2020, Kaya Grazia Bloggers Meet, Engie Solar Power Plant Inauguration, Carlsberg Sales Conference, Yamaha Swag Bash (Pune), Femina Press Conference, Project Eve Masterclass (Gurgaon & Mumbai), INI Farms 10-year Celebration, Elekta Conference, Tata Motors E-Expo Mumbai, L’Oréal Sales Conference Mumbai, USA Pears Press Conference, D/code Exhibition (Lutron Stall & Cafeteria)
Business Development Manager
White Copper Entertainment Pvt Ltd
06.2016 - 12.2016
- Identified corporate clients and developed proposals for hosting events, meeting and exceeding sales targets
- Served as a liaison between clients and in-house production teams, ensuring successful event execution and client satisfaction
- Conducted post-event follow-ups to gather feedback and secure future business opportunities
Business Development Manager
Fungredients
01.2016 - 05.2016
- Developed a comprehensive business plan, including HR, operations, and IT strategies, for brand development in the market
- Recruited and managed teams in multiple cities, identified and collaborated with artists and venues for event collaborations
- Developed marketing strategies, including social media platforms, to promote events and engage with target audiences
Assistant Manager – Corporate Sales
KFCH Restaurants Pvt Ltd
06.2014 - 12.2015
- Met and exceeded sales targets while adhering to company guidelines, identifying and developing new business opportunities
- Built and maintained relationships with corporate clients, understanding their specific business needs and offering suitable products and services
- Conducted market research and competitor analysis to develop effective marketing strategies and stay ahead of the competition
Assistant Catering Sales Manager – Wedding Specialist
JW Marriott
04.2013 - 11.2013
- Respond in a timely manner to incoming group/catering opportunities for business that is within parameters of the hotel and process all business correspondence within acceptable time limits
- Create contracts and other related booking documentation as required, manage and maintain account file
- Effectively manage business opportunities and maximize revenue by upselling packages and creative food and beverage
- Understand the overall market and know how to sell against it
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts
- Effective decision making skills
- Manage and develop relationship with internal and external stakeholders
Assistant Manager – Marketing
Cravatex Pvt.Ltd. – FILA division
11.2011 - 04.2013
- Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams
- Keeps management informed by preparing reports; making presentations; interpreting information
- Planning and executing bi-yearly product exhibitions
- Researching and reporting on external opportunities
- Understanding current and potential customers
- Managing the customer relationship management
- Developing the marketing strategy and plan
- Managing agencies, ensuring timely delivery and approving imagery for the brand
- Managing the social media page (Facebook) & brand ambassador (Virender Sehwag)
Key Accounts Manager
Trinity Vintners Pvt. Ltd.
05.2011 - 10.2011
- Responsible for overall institutional sales in Mumbai region
- Responsible for tie ups with Tier I outlets and properties which are 4 Star and above
- Handling all key marketing activities in terms of promotional events & sponsorships for Mumbai region
- Establish good long-term influential relationship with outlet owners and key decision-makers at all levels in the assigned territory
- Tied up with over 25 outlets in a span of three months increasing in the visibility of the brand & a growth trajectory towards sales
- Ensure overall servicing of outlets are effective and optimal
Guest Services Officer
Royal Caribbean International
10.2010 - 03.2011
- Consistently promote a positive, professional image of Royal Caribbean International and provide excellent customer service at all times
- Serve as the first contact for Royal Caribbean and consistently provide a high quality customer service experience to each guest contacted
- Assist and provide information to the guests about the activities on board
- Answer telephones, and relay messages as necessary
- Perform cash handling duties, including payment reconciliation, foreign exchange and check or credit card authorization
Channel Manager
Asia Pacific Breweries (Aurangabad) Ltd.
07.2008 - 02.2010
- Develop strategic sales and marketing initiatives to meet allocated targets across the channel
- Manage and oversee the business operations for the assigned channel, with responsibilities for multiple functions including budget preparation and control, contract accounting and negotiations, business resources allocations with key aim to increase sales volume and contract fulfillment to achieve/exceed target
- Identify changes necessary to correct deficiencies in performance and/or opportunities for improvement of sales performance
- Prepare forecast against sales within the channel on a periodic basis and to monitor and manage changes to the forecast to ensure the pipeline of activities are always sufficient to meet set target
- Establish good long-term influential relationship with dealers and key decision-makers at all levels in the assigned territory
- Ensure overall servicing of customers are effective and optimal for both customers and organisation
Internship as Bartender
Nelson Pub
08.2007 - 01.2008
- Management of the pub
- Maintaining guest relations
- Organising events in the pub for various occasions
- Assistance in staff scheduling & calculating/executing the payrolls
- Ensuring the maintenance of the pub
- Service behind the bar
- Maintaining the inventory
- Cash handling
Front Office Associate
Taj Land’s End
06.2005 - 12.2005
- Responsible of Club Floor and the Lounge
- Reservations
- Up selling
- Co-ordinating Concierge services
- Generating daily reports and Check-in and Check-out procedures
- Maintaining the guest relations
- Taking daily briefings of the butlers for the floor
- Ensuring the room is according to the guest preference
- Checking the maintenance of the Club lounge
Internship
The Oberoi Tower’s (now known as Trident Tower’s)
12.2003 - 05.2004
- Internship in all the four core departments of the hotel and have more than one month experience in each of the following departments: Kitchen (Speciality Restaurant), Housekeeping, Front office (Reservations, Front Desk), Food & Beverage (Speciality Restaurants, In Room Dining, Butler), Training Department
Education
MBA - International Hotel and Tourism Management
HTMi, The School of International Hotel and Tourism Management
Post-Graduation Diploma - International Hotel and Tourism Management
British Accreditation Council
Twin Diploma - Hospitality Management and Catering Operations
Rizvi College of Hotel Management and Catering Operations
Skills
- MS Office (Word, Excel, PowerPoint)
- Internet & E-mail applications
- Sales and Marketing Strategies
- Client Relationship Management
- Team Leadership and Mentoring
- Negotiation and Communication
- Market Analysis and Research
- Event Management
Skills And Activities
Fluent in English, Hindi, Marathi, MS Office (Word, Excel, PowerPoint), Internet & E-mail applications, Sales and Marketing Strategies, Client Relationship Management, Team Leadership and Mentoring, Negotiation and Communication, Market Analysis and Research, Event Management
Timeline
Manager – Accommodation & Sales
Mars Hotels & Restaurants Pvt Ltd
11.2024 - 02.2025
Co-Founder – Operations and Sales
The Cozy Nook
03.2021 - 08.2024
Sr. Manager – Business Development & Client Servicing
QED Communications Pvt Ltd
11.2017 - 04.2020
Business Development Manager
White Copper Entertainment Pvt Ltd
06.2016 - 12.2016
Business Development Manager
Fungredients
01.2016 - 05.2016
Assistant Manager – Corporate Sales
KFCH Restaurants Pvt Ltd
06.2014 - 12.2015
Assistant Catering Sales Manager – Wedding Specialist
JW Marriott
04.2013 - 11.2013
Assistant Manager – Marketing
Cravatex Pvt.Ltd. – FILA division
11.2011 - 04.2013
Key Accounts Manager
Trinity Vintners Pvt. Ltd.
05.2011 - 10.2011
Guest Services Officer
Royal Caribbean International
10.2010 - 03.2011
Channel Manager
Asia Pacific Breweries (Aurangabad) Ltd.
07.2008 - 02.2010
Internship as Bartender
Nelson Pub
08.2007 - 01.2008
Front Office Associate
Taj Land’s End
06.2005 - 12.2005
Internship
The Oberoi Tower’s (now known as Trident Tower’s)
12.2003 - 05.2004
Post-Graduation Diploma - International Hotel and Tourism Management
British Accreditation Council
Twin Diploma - Hospitality Management and Catering Operations
Rizvi College of Hotel Management and Catering Operations
MBA - International Hotel and Tourism Management
HTMi, The School of International Hotel and Tourism Management
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