Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

Harpreet Kaur Tanuha

Pune

Summary

Driven Systems Administrator with 4+ years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving, and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

System Administrator

Wipro Technologies
Pune
07.2022 - 05.2024
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall by creating tickets in ServiceNow Fuji and SAAS.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users, and creating detailed documentation for system configurations, procedures, and best practices.
  • Worked with users to determine areas of technology in need of improved usability.
  • Managed onboarding and offboarding of employees and vendors of Citi Bank.
  • Administered AD environments, including user account creation, modification, and deletion, ensuring compliance with organizational policies. Also, configured and managed access permissions and security groups to control user access to resources and applications.
  • Developed and maintained Group Policy Objects (GPOs) to enforce security settings and configurations across the network.
  • Have experience in end-user account management, e-mail account and distribution list management, and SharePoint/OneDrive administration.
  • Installed and configured network printers, and other peripheral devices.
  • Diagnosed and resolved hardware and software issues, and provided resolutions to the users on call, chat, and tickets.
  • Assigned tickets to the relevant groups and managed SLA, provided maximum of resolutions to the user on first contact.
  • Proficiency with support tools and systems (e.g., ticketing systems, remote desktop tools).
  • Managed VM performance issues and troubleshooting in VM managed basic issue related to software like SSH Tectia, Host on demand, SQL, Oracle application
  • Provided basic support related to servers and networks.
  • Expedited document processing times by utilizing advanced formatting skills in Microsoft Office365 Suite programs, such as Word, Excel, and PowerPoint.
  • Delivered outstanding end-user support by quickly resolving and escalating Windows Server-related issues.

Technical Support Advisor

Concentrix
Pune
11.2019 - 04.2022
  • Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support
  • Performed root cause analysis of reported issues to enact corrections
  • Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients
  • Maintained strong relationships with key clients through regular communication and personalized support strategies
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Documented faults and bugs for referral to development staff for use in updates
  • Supported issue like slow performance, Blue screen, Wireless issue
  • Used to handled microsoft office activations and license issue
  • Suggested software and hardware modifications to reduce lag time and improve overall speed
  • Installed, configured and maintained computer systems and network connections
  • Diagnosed and troubleshot hardware, software and network issues

Education

Graduation - B.Com

Mucc College
Pune, MH, India
05.2024

Completed Secondary Higher School -

HSC Board
01.2016

Completed High School -

SSC Board
01.2014

Skills

  • Operating Systems: Windows, Basic Knowldege of Linux, macOS
  • Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, Firewalls, Routers
  • Hardware Knowledge: Printers, Laptops, Desktops
  • Software & Applications: Microsoft Office365, CRM Systems (Salesforce), Remote Desktop Tools, Ticketing Systems (Jira, ServiceNow)
  • Other : Basic Knowledge of Power BI, Azure Microsoft

Certification

  • Basic MS Azure Training
  • Resolve issues related to Outlook and Teams
  • Manage Active Directory access
  • Basic knowledge of Excel to Power BI
  • Basic knowledge of ITIL

Personal Information

  • Date of Birth: 09/03/98
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Languages

  • English
  • Hindi
  • Punjabi

Hobbies and Interests

  • Music
  • Sports

Timeline

System Administrator

Wipro Technologies
07.2022 - 05.2024

Technical Support Advisor

Concentrix
11.2019 - 04.2022

Graduation - B.Com

Mucc College

Completed Secondary Higher School -

HSC Board

Completed High School -

SSC Board
Harpreet Kaur Tanuha