HARSH MURMURE
Front Desk & Admin Executive
Mumbai
Summary
Highly skilled and results-driven CRM Manager with experience in developing and implementing customer-centric strategies to drive business growth and enhance customer satisfaction. Adept at leveraging CRM software and analytics tools to optimize customer interactions, increase retention rates, and improve overall profitability. Proven track record of successfully leading cross-functional teams and collaborating with stakeholders to align CRM initiatives with organizational goals.
Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Admin Executive
Diya Design Studio
09.2019 - 02.2022
- Oversee daily operations of the store, including opening and closing procedures, staff scheduling, and cash management.
- Recruit, train, and supervise staff to ensure high levels of customer service and operational efficiency.
- Monitor inventory levels, conduct regular stock checks, and place orders as needed to maintain optimal inventory levels.
- Develop and implement sales strategies, promotions, and events to drive foot traffic and increase sales.
CRM Manager
VXR Clothing & Accessories llp
11.2023 - 05.2024
- Company Overview: VXR Clothing and Accessories LLP is a dynamic and trendsetting fashion brand that exudes style, quality, and innovation
- Managed revenue generation efforts, client order payment recovery, and GST recording and collection as CRM Manager.
- Develop and implement CRM strategies to enhance customer engagement, retention, and loyalty.
- Utilize CRM software to track customer interactions, analyze data, and generate actionable insights.
- Segment customers based on demographics, behavior, and preferences to personalize marketing efforts.
- Collaborate with marketing, sales, and product teams to ensure alignment of CRM initiatives with brand objectives.
- Monitor and optimize customer touchpoints across all channels, including online, in-store, and social media.
- Analyze customer feedback and satisfaction metrics to identify areas for improvement and implement solutions.
Front Desk & Admin Excutive
Amplifon Hearing Health Care
07.2024 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Education
HSC -
St Xavier Junior College
01.2016
SSC - undefined
St Xavier High School
01.2014
Skills
- Customer Engagement
- Problem-Solving
- Process Improvement
- Reporting and Analysis
- Customer relations
- Administrative skills
- Problem resolution
- Workflow planning
- Risk management
- Friendly, positive attitude
ADDITIONAL QUALIFICATION
- Proficient in Windows OS and MS Office Suite (Word, Excel, PowerPoint).
- Skilled in utilizing internet and email applications.
- Experienced in creating and formatting documents, spreadsheets, and presentations.
CORE ACCOMPLISHMENT
Implemented a comprehensive CRM strategy that transformed customer engagement and retention, resulting in a 12% increase in overall sales revenue within 5 months. By analyzing customer data and implementing personalized marketing initiatives, successfully cultivated stronger relationships with customers.
Traveling on Bike Long Distance And exploring the Nature
I like to ride my bike at different location and explore the paces which i haven't seen before. i have traveled almost 10000+ kilometer on my bikes. I have visited different states and famous places.
Timeline
Front Desk & Admin Excutive
Amplifon Hearing Health Care
07.2024 - Current
CRM Manager
VXR Clothing & Accessories llp
11.2023 - 05.2024
Admin Executive
Diya Design Studio
09.2019 - 02.2022
SSC - undefined
St Xavier High School
HSC -
St Xavier Junior College
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