Harsh Ruparelia
Logistics & Operations Manager
Mumbai
Summary
Logistics & Operations Leader with 7+ years of experience driving cost optimization, fleet expansion, and delivery efficiency across high-growth businesses. Proficient in last-mile delivery, supply chain coordination, and vendor SLA management. Demonstrated success in managing large fleets, reducing costs, and scaling operations across multiple cities. Open to relocation to UAE for logistics or operations roles.
Overview
8
8
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Area Lead
Zomato
11.2022 - 03.2025
- Reduced weekly incentive costs by ₹4.2 lakh via rider compensation optimization
- Migrated fleet to gig payout model, saving ₹500–600 per rider
- Increased fleet size from 1,740 to 2,100 to manage demand surges
- Launched operations in Panvel and Alibag, adding ~700 daily orders
- Phased out 3PL use (12%) to fully in-house delivery within 4 months
- Introduced mall-based Walkers, cutting average delivery wait by 5 minutes
Growth Manager
Gigforce
10.2021 - 08.2022
- Opened 20 dark stores in Pune, enabling operations for 40+ riders per site
- Managed 400+ riders for JioMart; provided staffing for Blinkit warehouse
- Executed Delhivery transition in 15 days, deploying a 60-rider team
Driver Operations Associate
Lalamove
01.2019 - 11.2020
- Scaled 2W fleet from zero to 2,000 riders, achieving 9,000+ daily orders
- Expanded operations to Pune, Gurgaon, Bangalore with 15,000+ daily orders
- Optimized pay model, saving ₹100 per rider daily; boosted client base from 1 to 27
Jr. Operations Manager
Box8
06.2018 - 12.2018
- Oversaw outlet and fleet logistics; implemented service improvement protocols
Operations Associate
Uber
10.2016 - 02.2018
- Supported supply chain projects, issue resolution, and event logistics for Uber Mumbai
Education
Bachelor of Engineering - Computer Engineering
Mumbai University
Mumbai, India 04.2001 -
Skills
- Last-Mile Delivery
- Fleet Management
- Route Optimization
- Cost Control
- Vendor SLA Management
- Team Leadership
- Advanced Excel
- Logistics Coordination
- Workforce Planning
Certification
Six Sigma Foundations – LinkedIn Learning
Timeline
Area Lead
Zomato
11.2022 - 03.2025
Growth Manager
Gigforce
10.2021 - 08.2022
Six Sigma Foundations – LinkedIn Learning
08-2021
Six Sigma Green Belt – LinkedIn Learning
08-2021
Driver Operations Associate
Lalamove
01.2019 - 11.2020
Jr. Operations Manager
Box8
06.2018 - 12.2018
Operations Associate
Uber
10.2016 - 02.2018
Bachelor of Engineering - Computer Engineering
Mumbai University
04.2001 -
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