Harsha Dhabale
Nagpur
Summary
To build a career where I can get the opportunities to prove my abilities by accepting challenges and help me to achieve personal as well as organization goal. Vigilant Content Moderator known for high productivity and efficient task completion. Skilled in content analysis, digital literacy, and community management to ensure safe online environments. Excel in critical thinking, empathy, and communication to navigate complex interactions and uphold platform standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Content Moderator
Wipro
Hyderabad
10.2022 - Current
- Monitored user-generated content for violations of community standards.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Collaborated with other teams within the organization to address issues quickly.
- Assisted in developing strategies to improve the quality of user experience on the platform.
Sr. Associate – Customer Support
Tech Mahindra Limited
Hyderabad
02.2022 - 08.2022
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Reviewed customer feedback surveys to identify areas of improvement.
- Monitored performance metrics to assess effectiveness of operational processes.
Associate – Customer Support Phone
Sutherland Global Services
Hyderabad
09.2020 - 01.2022
- Provided technical support to customers via chat and email.
- Documented customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Resolved customer complaints quickly and efficiently.
- Analyzed customer feedback surveys and identified areas for improvement in product design or customer experience.
Guest Service Associate
Radisson Hyderabad Hitec City
Hyderabad
01.2020 - 05.2020
- Greeted guests upon arrival and checked them in to their accommodations.
- Resolved any customer complaints or issues professionally and efficiently.
- Created reports on occupancy levels, sales figures, customer feedback surveys.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Front Office Executive
Hotel The Nagpur Ashok
Nagpur
12.2018 - 01.2020
- Provided customer service support to clients over the phone and in person.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Education
10th -
C.P. And Berar High School
Nagpur, MHC.P And Berar High School And Junior College
Nagpur, MHBachelor of Science -
Hislop College
Nagpur, MHDiploma in Aviation, Hospitality and Travel Management -
Frankfinn Institute of Air Hostess Training
Nagpur, MHSkills
- Analytical Skills
- Adaptability and Flexibility
- Leadership and task delegation
- Interpersonal Skills
- Active Listening
- Time Management
- Team Building
- Conflict Resolution
Certification
- UDAAN 2018 (Customer Interaction Program)
- N. S. D. C. (Tourism and Hospitality)
- Maharashtra State Certificate in Information Technology (MS-CIT)
Disclaimer
I solemnly declare that all the above information is correct to the best of knowledge and belief.
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Multiple Customer Appreciation
- Received Operational Excellence Awards Multiple Time
- Maintain Excellent Stack Parameter
Timeline
Content Moderator
Wipro
10.2022 - Current
Sr. Associate – Customer Support
Tech Mahindra Limited
02.2022 - 08.2022
Associate – Customer Support Phone
Sutherland Global Services
09.2020 - 01.2022
Guest Service Associate
Radisson Hyderabad Hitec City
01.2020 - 05.2020
Front Office Executive
Hotel The Nagpur Ashok
12.2018 - 01.2020
10th -
C.P. And Berar High School
C.P And Berar High School And Junior College
Bachelor of Science -
Hislop College
Diploma in Aviation, Hospitality and Travel Management -
Frankfinn Institute of Air Hostess Training
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