Summary
Overview
Work History
Education
Skills
Timeline
Generic
Harshad Umarjikar

Harshad Umarjikar

Food & Beverage Operations Manager
Mumbai

Summary

Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Food & Beverage Operations Manager

Park Nests Hotels Pvt.ltd
07.2024 - Current
  • Trained, supervised and motivated 35 employees to enhance customer service and encourage repeat business.
  • Implemented safety protocols for proper food handling, storage, and sanitation procedures to maintain a safe working environment.
  • Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
  • Developed training programs for staff to ensure consistent service quality and product knowledge.
  • Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
  • Reduced food, liquor and supply costs 5% by implementing standards and inventory control.
  • Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
  • Increased revenue through effective upselling techniques.
  • Cultivated a positive work environment that supported employee retention efforts alongside professional development initiatives.
  • Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
  • Collaborated closely with executive chef to develop innovative seasonal menus that attracted new clientele.
  • Maintained compliance with local health department regulations through regular inspections and staff training sessions.
  • Appraised performance of 35-member team to provide feedback, improving productivity 10%.
  • Created detailed reports on weekly, monthly and annual expenses and revenues, using PoketPOS.
  • Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores 2%.
  • Supervised catering services both on-site at restaurant locations as well as off-site engagements for various clients.
  • Negotiated with vendors and suppliers to reduce costs and achieve profitability.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Assistant Operations Manager

Rocomamas, Hoggers Paradise Pvt Ltd
10.2022 - 05.2024
  • Developed and maintain operational guidelines for staff.
  • Coordinated with Ops Head in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Sales

BK Solutions & Specialties
08.2020 - 09.2022
  • Used key sales tactics to grow sales.
  • Grew sales utilizing business-to-business sales tactics.
  • Developed sales strategy to meet established sales objectives.
  • Surpassed monthly sales goals through innovative sales techniques.
  • Utilized persuasive sales techniques to convert leads into sales.
  • Identified revenue and sales goals and presented to sales team.
  • Created predictable sales pipeline by building strong outbound sales capability.
  • Utilized consultative sales and closing techniques to meet sales objectives.

Managing Owner

Bites Inc.
01.2016 - 08.2020
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared annual budgets with controls to prevent overages.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Assistant Food and Beverage Manager

Hulhule Island Hotel
08.2013 - 08.2015
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Analyzed beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.

Outlets Manager

Pico Express, Nilgai Foods Pvt Ltd
09.2012 - 08.2013
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.

Assistant Restaurant Manager

Vivanta By Taj, Panjim
12.2010 - 04.2012
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Created and maintained detailed financial records and reports to inform future strategies.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Food & Beverage Supervisor

Vivanta By Taj, Panjim
07.2009 - 12.2010
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Controlled food costs and managed inventory.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Worked with qualified chef to diversify menu with new offerings.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Food & Beverage Associate

Taj President, Cuffe Parade
10.2006 - 07.2009
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Education

Bachelors in HMCT - Hotel Management

Dr D Y Patil IHMCT
Navi Mumbai
04.2001 -

High School Diploma -

RCF Junior College
Alibaug

Skills

    Process Improvement

    Cost Analysis and Savings

    Project Management

    Business Development

    Operational Efficiency

Timeline

Food & Beverage Operations Manager

Park Nests Hotels Pvt.ltd
07.2024 - Current

Assistant Operations Manager

Rocomamas, Hoggers Paradise Pvt Ltd
10.2022 - 05.2024

Sales

BK Solutions & Specialties
08.2020 - 09.2022

Managing Owner

Bites Inc.
01.2016 - 08.2020

Assistant Food and Beverage Manager

Hulhule Island Hotel
08.2013 - 08.2015

Outlets Manager

Pico Express, Nilgai Foods Pvt Ltd
09.2012 - 08.2013

Assistant Restaurant Manager

Vivanta By Taj, Panjim
12.2010 - 04.2012

Food & Beverage Supervisor

Vivanta By Taj, Panjim
07.2009 - 12.2010

Food & Beverage Associate

Taj President, Cuffe Parade
10.2006 - 07.2009

Bachelors in HMCT - Hotel Management

Dr D Y Patil IHMCT
04.2001 -

High School Diploma -

RCF Junior College

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Harshad UmarjikarFood & Beverage Operations Manager