Harshali Gaidhane
Nagpur
Summary
Detail-oriented, innovative, impromptu thinker with excellent verbal communication & interpersonal skills. My adept problem-solving and decision-making skills make me an asset in any scenario. Intending to work in an environment where my management skills would help to achieve objectives of organization.
Overview
16
16
years of professional experience
Work History
Senior Associate
A.P.Moller Maersk
Mumbai
08.2021 - Current
- Manage end-to-end business services in the NWC region for Maersk, overseeing a wide range of operations
- Handle tasks such as booking creation, export documentation, customs clearance, vessel scheduling, import activities, report sharing and client deliveries using tools like SharePoint, Transporean, and Case Management
- Maintain a customer-centric approach, consistently seeking optimal solutions and ensuring timely management in agile way to enhance customer satisfaction and service quality
- Participate in calls with stakeholders to facilitate the implementation of customer solutions
- Oversee the customer onboarding process for booking services, ensuring a smooth transition and efficient setup
- Maximize productivity and achieving all the KPI objectives within TAT
- Focus on maintaining high standards of quality and accuracy in all tasks
- Emphasize established process with continuous improvement efforts to resolve disputes and problems in operations
- Collaborate with Focal, Intermodal team and CHB team to overcome challenges and deliver as per Customer’s expectations and commitment
- Communicate with customers to identify areas of improvements and pain points to determine the beneficial solutions and ideas for better service quality and ensure timely follow up to verify ideas are implemented, addressed and enhanced quality is measured
- Report discrepancies and challenges encountered in meeting quality goals or timelines to the leader
- Provide team with reports and information to maintain TAT of team
Lecturer
Sushilabai Deshmukh College
Mumbai
06.2010 - 02.2011
- Worked as a lecturer in Department of Physics & Electronics for B.Sc
- Worked as a supervisor for Bachelor course in Degree College for Arts, Commerce & Science
Lecturer
Shetty College, Bunts Bhavan
Mumbai
07.2009 - 06.2010
- Worked as a visiting faculty in Department of Information Technology for B.Sc
Lecturer
Guru Nanak Khalsa College
Mumbai
07.2008 - 06.2010
- Worked as a lecturer in Department of Physics & Electronics for B.Sc
- Worked as an Expert in University Practical Examination of M.Sc
- Part-II, Physics (Electronics I) & TYBSc
- Physics
- Served as visiting faculty in Department of Information Technology T.Y
- B.Sc
Education
MBA - Operations & Data Analysis
RCOEM
Nagpur09.2020
M.Sc. - Physics (ELECTRONICS I)
Mumbai University
Mumbai04.2008
B.Sc. - Physics
Mumbai University
Mumbai04.2006
H.S.C -
Maharashtra Board
03.2003
S.S.C -
Maharashtra Board
03.2001
Skills
- Analytical
- Process Improvement
- Problem Solving
- Data Analysis
- Planning & Organizing
- Cost reduction & containment
- Negotiation
- Supply chain management
Awards
- STAR AWARD, 2023, -Recognized for identifying and resolving revenue leakage, contributing to significant financial improvements.
- STAR AWARD, 2022, Honored for preventing the loss of customer business by efficiently rescheduling and managing product arrangements.
- Global Appreciation, Commended by company Managers & Leaders during the global engagement call for successfully applying Six Sigma methodologies to drive process improvements, which resulted in substantial business growth.
- GEM AWARD & CHAMP OF THE MONTH (2022, 2023, 2024) Awarded for consistently enhancing customer service and achieving high performance standards.
- Customer and Leadership Recognition, Received praise and positive feedback from customers, focal points, and leadership, serving as a continual motivation to excel in my role and positive CSLS survey.
Accolades
- RANK HOLDER, MBA
- Selected in NPCIL, Assistant Scientific Officer, 2006
- 1st prize, Bob the Builder & Business Analytics competition, 2018, Held at GYANSAROVAR event, organized by DMT RCOEM, Nagpur.
- 3rd rank, Poster Competition, 2007, Held by Mumbai University & BARC.
- National Scholarship, 1995
- Scholarship, 1998, Rank 14th in Thane District.
Projects
MBA Final Year Project (2019-20), Identifying Product Portfolio for a Country, ZIM Laboratories Pvt Ltd., Analyzed export data of India for Pharmaceutical sector to identify top drugs to increase the opportunity of market share & collaboration & mapping them with internal capabilities. Analyzed overall country’s profile to increase export & to enter in new geography.
MBA Summer Internship Project (2018-19), Data Analysis & Inventory Optimization, ZIM Laboratories Pvt Ltd., Performed ABC analysis of purchase, sales & closing stock data of past 3 years to provide recommendation for inventory optimization. Performed Pareto & PESTEL analysis of company.
SECURITY SYSTEM USING MAGNETIC READER based on Embedded System (2007-08), Built a microcontroller based security system using magnetic reader, IC Max232 & buzzer. Swapping of magnetic card will activate microcontroller to compare serial data that will either enable system or signal the buzzer to block.
DIGITAL CLOCK (2007-08), Built a digital clock using IC555 timer as astable multi-vibrator, decade counter & decoder.
Timeline
Senior Associate
A.P.Moller Maersk
08.2021 - Current
Lecturer
Sushilabai Deshmukh College
06.2010 - 02.2011
Lecturer
Shetty College, Bunts Bhavan
07.2009 - 06.2010
Lecturer
Guru Nanak Khalsa College
07.2008 - 06.2010
MBA - Operations & Data Analysis
RCOEM
M.Sc. - Physics (ELECTRONICS I)
Mumbai University
B.Sc. - Physics
Mumbai University
H.S.C -
Maharashtra Board
S.S.C -
Maharashtra Board
Similar Profiles
Neeraj SharmaNeeraj Sharma
Global Asset Optimization Manager at A.P.Moller Maersk (Maersk Global Service Centre Pvt. Ltd.)Global Asset Optimization Manager at A.P.Moller Maersk (Maersk Global Service Centre Pvt. Ltd.)
Nikhil Mahendra BhaleraoNikhil Mahendra Bhalerao
Transport Executive at ADECCO INDIA PVT LTD. AT A.P.MOLLER-MAERSK LINE., NHAVA SHEVA:CFS DIVISIONTransport Executive at ADECCO INDIA PVT LTD. AT A.P.MOLLER-MAERSK LINE., NHAVA SHEVA:CFS DIVISION
Santosh B. ShindeSantosh B. Shinde
Sr. Financial Analyst at A.P.Moller - Maersk Global ServiceSr. Financial Analyst at A.P.Moller - Maersk Global Service