Harshdeep Kaur Mann

Worked in the Revenue Accounting team, ensuring accuracy in invoice generation and payment applications.

Verified that client payments were applied to the correct invoices, ensuring proper revenue recognition.

Managed prepayment files to ensure that advance payments received were correctly allocated to appropriate Prepayment General Ledger (GL) accounts.

Facilitated smooth reconciliation of future invoices against parked payments in the prepayment GL.

Application of funds received from Client’s, Broker & Company via Wire & EFTs such as SunTrust, BOA & Chase by searching relevant payment information received.

Conducting reconciliation of incoming & outgoing statements for Clients/ Carriers and maintain up to date records on operating system.

Doing Follow ups with Client related to Backups, Unidentified Cash, Duplicate payments, Short/Over payments.

Handling Credits payments from Carrier & Clients and initiating Check request.

Booking of Commissions against relevant client/policy in system on the basis of Documentation received from Carrier/Insurance companies.

Requesting statements for payments received from Carriers & Brokers via Call & Mail.

Handling assigned Agencies & Mailbox for particular region.

Timely and effective response to all queries, requests, corrections, etc. received from field offices/insurance companies.

Prompt escalations of identified discrepancies to Counterpart & Field Offices related to Policy Loading/Renewal & Unknown Client’s. Investigating and handling high volume queries from Client, Client Managers, Internal Managers & Carriers and ensuring proper response were taken with TAT.

Timely clearance of Bonus Payment received from Carrier and Broker and querying with bonus/ incentives team.

Singapore Airlines.

Ticketing using the Amadeus reservations system.

Dealing and handling all aspects of Refund, Rerouting and Recalculation of fares.

Amend the status of the flight as per passenger request and help out with the disrupted flights.

Updating time changes and flight number changes while managing Amadeus daily queues.

Customer care Associate project profile worked as a back-office agent for ticket reservations desk.