Harshita Joshi Verma
Mumbai
Summary
Experienced Vice President and Head of Innovation Studios at State Street Corporate Services with progressive industry background and over 19 years of expertise in driving innovation and leading cross functional teams. Proven track record in delivering cutting-edge solutions and driving business growth. Applying for the position of Global Head, User Experience for Data Markets Corporate, Managing Director, to leverage extensive experience in user-centric design and data-driven decision-making to enhance the user experience across global markets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Vice President, Head of Innovation Studios
State Street Corporate Services
08.2021 - Current
- Spearheaded creation and launch of an Innovation Studio, leading a cross-disciplinary team of designers, developers and business analysts to design 100+ interactive presentations and develop 10+ prototypes for advanced technology applications, resulting in securing leadership recognition, additional funding for future development and an industry award for innovation.
- Led Innovation Studios in development and successful execution of over 100+ projects, using iterative prototyping to reduce overall time to market by 35% and boosting project efficiency by 45%.
- Managed full design and development lifecycle leading to successful deliveries of 100+ dynamic presentations, product demos, UX redesign, branding video projects, iterative designs and function maps.
- Built best in class Studios team and managed a highly skilled team of Senior Designers, Developers, and Business Analysts, by providing direction and training of subordinate managers and staff.
- Collaborated with senior management to develop strategic initiatives and long term goals. Developed team budget, staffing projections and completed staffing proposals for newly awarded business.
- Invested in future areas of research includes, Gamification of highly repetitive processes, Virtual spaces and interactive avatars, Virtual reality through Oculus and other immersive systems, Augmented reality through Microsoft Hololens and Apple glasses.
Ambassador & Mentor
Jobs for Her
04.2014 - Current
- Developed strategic partnerships with industry leaders, fostering a 20% increase in collaborative initiatives.
- Expanded network by engaging with 100+ women from diverse backgrounds at seminars. Led 'Re-starter Drive,' increasing participation by 30%.
- Mentored multiple groups of re-launchers, resulting in a 40% increase in successful career transitions.
Vice President - Corporate Governance
State Street Corporate Services
05.2016 - 07.2021
- Orchestrated overhaul of JV-wide compliance protocols in alignment with global regulatory guidelines, established charters for JV board delegated committees leading to a 50% improvement in audit performance, mitigating regulatory risks and marked increase in stakeholder trust.
- Successfully led agreement and implementation of an enhanced Governance framework (GPA+M model) to ensure transparency in disclosure of information, commitment to our clients, and respect for shareholders and investors.
- Spearheaded 8+ strategic technical and non-technical transformational projects at organizational level, resulting in operational efficiencies, risk mitigation, and improved executive decision-making regarding organization's performance, thereby simplifying overall workflows.
- Collaborated with various functional teams, to organize operational, financial, risk management, and reporting processes for our 5 Joint Venture entities, enabling Joint Venture (JV) board to receive necessary information for good governance and effective business management in compliance with regulations and strategic objectives.
- Defined operating model and guidelines to effectively execute organization's oversight responsibilities and to assess its composition against those needs, managing quarterly filings (financial/strategic) for 5 Board of Directors' meetings.
Business Manager
Anamind Business Consulting
01.2016 - 03.2016
- Improved overall client base and enhanced annual revenue model through strategic analysis and restructuring of business operations, optimizing resource allocation and streamlining processes across portfolio of 3 core products.
- Assisted in establishing and expanding client base for new sales forecasting firm focused on B2C clients.
- Collaborated with clients across various industries to comprehend their existing business models and demand forecasting needs.
- Directed execution of demand forecast project for major B2C organization, offering insights to inform business strategy by identifying and measuring impact of key business factors (such as pricing, seasonality, promotions, and supply) on overall growth.
- Developed data-driven, predictive models to analyze sales trends for customer segmentation.
- Recruited and assembled team of 40 highly skilled demand planning professionals.
- Oversaw branding initiatives for organization in partnership with external vendors.
Assistant Business Head
Franklin Covey India and South Asia
08.2015 - 12.2015
- Secured and managed over 5 high-value service contracts through strategic negotiations, resulting in 8% increase in company revenue and consistently ensured delivery of training services on committed timelines.
- Prospected for 15+ new clients by networking, and engaging with them through face-to-face meetings, tele-callings, webinars or events.
- Achieved and superseded revenue targets by ~20% both for existing accounts and for new business.
- Effectively negotiated service contracts, draft business proposal, and ensure delivery of training on committed timelines.
Client Service Manager
Zyme Working With Google, VMWare, Microsoft
12.2010 - 04.2014
- Achieved more than 60% growth in revenue per quarter by improving customer base and Operational optimization.
- Implemented client feedback systems across 5 major services, leading to 15% increase in customer satisfaction and annual retention rate improvement of 20%.
- Managed complex project with aggressive timelines & budget of $330M+ and ensure company obtains the best possible pricing.
- Determined & minimized risk in buyout processes, reducing cost by 18% annually.
- Led and mentored a team of 55 Business and Design Analyst & Developers/3 Leads/a Solution Architect.
- Identified key areas & led various projects to improve operational efficiency, resulting in $50K+ savings in a year.
- Executed & led Client-site Quarterly business Reviews and weekly/ monthly business reviews resulting in improved customer relationship and effective project maintenance.
- Managed client on-boarding activities by conducting webinars, operational demos and group focused discussions for all geographies.
Associate Client Services Lead
Convergys India Pvt. Ltd.
06.2005 - 11.2010
- Demonstrated excellence by increasing reporting efficiency by 40%.
- Acknowledged with multiple Monthly & Quarterly Award of excellence for unparalleled client's satisfaction.
- Started as business analyst performing thematic reviews of call-based processes and identify efficiency opportunities in workflow.
- Grew up to lead regional tower (India) for Business Intelligence solution for the Organization.
- Conducted regular performance reviews, identifying areas of improvement and providing constructive feedback to 9 direct reports (developers/ reporting Analyst).
- Managed multiple BI projects of creating Excel/Business Objects (XI)/Cognos/basic SQL based dashboard and reports to enhance senior management visibility on organizational performance.
- Facilitated UATs and on-site CATs for various high impact client specific reports.
- Managed 12 end to end Report Development Life Cycles.
- Drove multiple analytics projects within the Organization with generated efficiencies across all processes worth 250 FTEs in a span of 1 year.
Education
MBA - Finance And Operations
Symbiosis Center For Distance Learning
Pune, India01.2008
Bachelor of Science - Applied Science
Kumaon University
Nainital, Uttarakhand07.2005
1 Year Graduation - Information Technology
ECIL ECIT
Hyderabad, India06.2005
Skills
- MS Power BI For Analytics
- AXURE RP For Prototyping
- Design Thinking
- Proof Concept
- XMIND For Mind Mapping
- Business-Technology Integration Specialist
Technical Skills:
Business Skills:
- C-Suite Executive Engagements
- Setting up and Leading large cross functional teams
- Product/Program Management
- Dynamic Team building and Leadership
- Strategic & Tactical Planning
- Employee Training & Mentoring
- Process Optimization
- Competitive Analytics
Websites
Certification
- Metaverse, Meta, 2024
- Design Thinking for Innovation, University of Virginia, 2024
- Extended Reality Certification, University of Michigan, 2024
Timeline
Vice President, Head of Innovation Studios
State Street Corporate Services
08.2021 - Current
Vice President - Corporate Governance
State Street Corporate Services
05.2016 - 07.2021
Business Manager
Anamind Business Consulting
01.2016 - 03.2016
Assistant Business Head
Franklin Covey India and South Asia
08.2015 - 12.2015
Ambassador & Mentor
Jobs for Her
04.2014 - Current
Client Service Manager
Zyme Working With Google, VMWare, Microsoft
12.2010 - 04.2014
Associate Client Services Lead
Convergys India Pvt. Ltd.
06.2005 - 11.2010
MBA - Finance And Operations
Symbiosis Center For Distance Learning
Bachelor of Science - Applied Science
Kumaon University
1 Year Graduation - Information Technology
ECIL ECIT
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