MS Excel
Harshita Khare
HR Aspirant, Former CSO @ ICICI Bank Ltd
Pune
Summary
Motivated, organized, and detail-oriented Fresher Human Resources Professional with strong communication skills seeking an opportunity to utilize expertise in onboarding, benefit packages, personnel management, recruitment, and employee relations to help an organization reach its full potential. Aim to build exceptional teams by leveraging a creative and data-driven approach to human resources initiatives. Dedicated Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer
ICICI Bank Ltd
Pune
05.2016 - 10.2020
- Experience in handling 80% operations and 20% sales
- Managing Sales Team of approx
- 4 people
- Experience in assisting IRDA audits & following corresponding regulations
- Experience in handling FOREX and Travel card assistance
- Expanded customer relationship by maintaining a regular follow-up process & building rapport with each customer
- Executed customer transactions including deposit, withdrawal & cheques
- Experience in KYC process
- Handled bulk KYC during demonetization
- Provided Excellent Customer Service and received Regional Branch Award for sourcing high value accounts
- Experience of retail banking and interacting with high-profile customers
- Answered inbound calls in support of customer’s needs
- Ability to manage more than one task simultaneously
- Conveyed in a reassuring manner step by step instructions to resolve issues
- Reviewed account information and processes
- Performed queries in multiple databases and answered on average 50 calls a day
- Assisted in new accounts and the development of excellent customer service
- Resolved any concern inquired about
- Educated about Policies and Procedures
- Able to work as a team member with minimum supervision
- Established ability to use tact and diplomacy when needed
- Received Regional Branch Award and Certificate from Regional Head (Mohali) for sourcing high value accounts for consecutive 3 months
- Received accolades and certificate from Regional Head (Kanpur) for qualifying high-value Life Insurance Contest
- Received Certificate of Excellence in recognition of exemplary performance in ERV business for FY-2018
Education
BCA -
CSJMU
Kanpur 01.2012 - 01.2015
SSC -
Kendriya Vidyalaya
Kanpur 01.2010 - 01.2012
HSC -
Kendriya Vidyalaya
Kanpur 01.2008 - 01.2010
Skills
Customer Support
Service Recommendations
Inbound Call Management
Data Entry
Account Management
Customer Focus
Complaint Handling
Documentation And Reporting
Accomplishments
- Received Regional Branch Award and Certificate from Regional Head (Mohali) for sourcing high value accounts for consecutive 3 months.
- Received accolades and certificate from Regional Head (Kanpur) for qualifying high-value Life Insurance Contest.
- Received Certificate of Excellence in recognition of exemplary performance in ERV business for FY-2018.
Disclaimer
I declare the information in this document is accurate and true to the best of my knowledge., Pune, 10/31/20, Harshita Khare
Personal Information
- Total Experience: 4.5 Years
- Notice Period: NA (Immediate Joinee)
- Date of Birth: 10/18/94
- Gender: Female
- Marital Status: Married
Software
MS Powerpoint
MS Word
Timeline
Customer Service Officer
ICICI Bank Ltd
05.2016 - 10.2020
BCA -
CSJMU
01.2012 - 01.2015
SSC -
Kendriya Vidyalaya
01.2010 - 01.2012
HSC -
Kendriya Vidyalaya
01.2008 - 01.2010