Hemanth Sathyanathan
Risk and Audit Professional
Pune
Summary
Accomplished Senior Manager with extensive experience in leading company-wide risk management initiatives and risk-based audits. Proven expertise in developing and implementing robust risk management frameworks to identify, assess, and mitigate key risks. Adept at managing audit processes to ensure alignment with organizational objectives and regulatory compliance. Skilled in collaborating with senior leadership to enhance risk control measures, optimize audit efficiency, and drive continuous improvement in risk management practices.
Overview
19
19
years of professional experience
5
5
Languages
Work History
Senior Manager, Risk Management & Audits
Credence Resource Management
10.2023 - Current
- Lead and manage the in-house internal audit team to perform risk-based audits and specialized reviews as directed by the executive committee.
- Foster risk awareness through ongoing initiatives and internal communications.
- Act as a trusted advisor for risk mitigation and remediation efforts across the organization.
- Guide departments in the development, updating, and execution of Risk Control Self-Assessments (RCSAs), ensuring timely completion of annual assessments.
- Conduct Conformance Testing in both technological and operational areas to assess control effectiveness.
- Ensure closure of audit findings and manage the Risk Register, overseeing appropriate corrective actions.
- Prepare and present a monthly risk governance report for senior management.
- Develop, review, and validate Standard Operating Procedures (SOPs) across various functions.
- Strengthen the Internal Audit department by drafting an Audit Manual and assisting in recruitment efforts for team expansion.
- Drive operational optimization, compliance, and enhancement of the internal control environment.
Manager, Deal Management
Oracle
10.2021 - 10.2023
- Lead a team of 25 FTEs across APAC, EMEA, and NAMER regions, ensuring effective risk management and alignment with business objectives.
- Oversee a specialist team responsible for drafting contracts, addendums, and service-related agreements (Oracle Consulting Services, Advanced Customer Support, Linux & MySQL) for deals up to $1M, managing risks related to compliance and revenue recognition.
- Ensure business and process compliance with revenue recognition standards while maintaining quality control and minimizing operational risks.
- Played a key role in the Scope Standardization Project, identifying and transitioning volumes for EMEA & NAMER, increasing deal value thresholds from $200K to $1M, while managing associated risks.
- Implemented a Transition Dashboard to track volume movements, monitor transition status, and proactively identify future risks associated with scope changes.
- Fostered strong stakeholder engagement and managed customer relationships, consistently receiving positive feedback from senior management and stakeholders.
- Drive team performance and productivity by aligning goals with business strategy, while managing risks related to operational inefficiencies.
- Manage team development, including learning and development, talent reviews, career conversations, appraisals, and employee wellbeing, with a focus on mitigating risks tied to talent retention and growth.
Manager, Audits and Operations
Credence Resource Management
01.2017 - 10.2021
- Conduct risk assessments (RCSA) and audits across operations, back office, vendors, and HR to ensure compliance with policies, procedures, contractual obligations and regulatory standards.
- Perform audits to ensure adherence to HIPAA, FDCPA, TCPA, FCRA, and other relevant compliance regulations.
- Lead InfoSec audits to verify compliance with ISO 27001, PCI DSS, and other global security standards.
- Oversee the full audit cycle, managing risk and controls to assess operational effectiveness and regulatory compliance.
- Develop annual audit plans, determine audit scope, and ensure alignment with risk-based objectives.
- Evaluate and report on the effectiveness of internal controls and recommend improvements to mitigate risks and enhance efficiency.
- Collaborate with audit teams to prepare, supervise, and review work in accordance with professional standards.
- Draft audit reports, discuss findings with stakeholders, and propose corrective actions to address identified risks.
- Contribute to the development of risk-based audit plans and continuously monitor the assigned portfolio.
Manager of Operations
Habiliss Systems Pvt. Ltd (Start Up)
05.2016 - 01.2017
- Led a diverse team of multilingual Virtual Assistants, providing global customer support with a focus on risk mitigation and process optimization.
- Achieved 85% client retention by fostering strong communication and implementing continuous improvement strategies.
- Developed and implemented quality evaluation forms, process adherence frameworks, and operational checklists to ensure compliance and minimize risks.
- Identified key process risks and recommended improvements to enhance efficiency and mitigate potential issues.
- Managed projects such as Yole Article Upload and REDBOOKS Lead Generation, ensuring alignment with business objectives.
- Collaborated with the Digital Marketing team to identify new business opportunities and mitigate associated risks.
Assistant Manager of Operations
AEGIS
01.2015 - 08.2015
- Managed a portfolio of 9 Team Leaders and 180 associates, ensuring high performance and accountability.
- Achieved SLA targets with 90% of calls answered within 10 seconds and a 3% abandon rate.
- Focused on First Call Resolution to improve customer experience and reduce repeat calls.
- Oversaw capacity planning, seat utilization, and attrition forecasting to optimize team performance.
- Managed shrinkage to meet productivity standards and ensure operational efficiency.
- Monitored CSAT and quality scores to ensure adherence to process requirements.
- Ensured KPIs were consistently met across the portfolio.
- Collaborated with the WFM team to analyze call volume trends and ensure appropriate staffing levels.
- Managed AHT to optimize call handling time and improve process revenue.
- Led regular business reviews with clients (fortnightly, monthly, quarterly).
- Conducted internal performance reviews for TLs/AMs, analyzing KPIs and creating action plans for improvements.
Manager of Operations
Genpact
02.2006 - 08.2014
- Team Leadership & People Management: Led and motivated team of 90 employees with 3 FLMs, 2 Trainers and 3 Business Admins to improve operational effectiveness, ensuring high productivity and performance. Managed stakeholder relationships and facilitated cross-functional collaboration.
- Financials & Risk Management: Met production and non-production revenue targets, minimized compliance risks, and exceeded process excellence goals to drive additional revenue.
- Client Satisfaction & Compliance: Ensured client satisfaction (NPS) by maintaining high-quality standards, passing audits, and addressing all MRAs. Managed compliance with procedures and rectified issues promptly.
- Continuous Improvement: Partnered with the Quality Team to provide data-driven insights, utilizing Lean & Six Sigma methodologies to enhance performance.
- People Development & Retention: Collaborated with HR and Learning & Development to drive employee engagement, offer career development, and ensure high retention through rewards and recognition programs.
- Training & Knowledge Sharing: Partnered with training teams to ensure the latest SOPs and process knowledge were consistently delivered to the team.
- Quality Assurance: Worked with the Quality Team to ensure call quality, regularly reviewing performance and identifying areas for improvement.
Education
BBA - Business Administration And Management
Madurai Kamaraj University
Madurai, India 04.2001 -
Skills
- Certified Risk Professional - BSI
- ISO 27001:2013 - TUV SUD
- Project Management Professional (PMP)®
- Lean Six Sigma Green Belt
- Tableau Desktop Certified Associate
- Servant Leadership: Principles & Practices
Timeline
Senior Manager, Risk Management & Audits
Credence Resource Management
10.2023 - Current
Manager, Deal Management
Oracle
10.2021 - 10.2023
Manager, Audits and Operations
Credence Resource Management
01.2017 - 10.2021
Manager of Operations
Habiliss Systems Pvt. Ltd (Start Up)
05.2016 - 01.2017
Assistant Manager of Operations
AEGIS
01.2015 - 08.2015
Manager of Operations
Genpact
02.2006 - 08.2014
BBA - Business Administration And Management
Madurai Kamaraj University
04.2001 -
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