Himanshu Hasiza

• Headed development of BFHL app's wellness program , managing a team of 7 product managers across Activity Tracker, Diet, Fitness, Mental Wellness, and chronic health condition programs along with Rewards and Gamification.
• Delivered Opt in/Challenges programs that saw user registrations increase by 30% within first year along with Revenue generation for Wellness.

Streamlined Wellness Challenge Development: Empowered product managers to create engaging Wellness challenges (e.g., Weight Loss, Step Tracker) with zero dependency on development sprints by leveraging flexibility of STRAPI, a headless CMS, to deploy challenges directly, enabling rapid iteration and testing.

• Adoption of cutting-edge AI Solutions within the PM team for design, UX UI automation, intelligent user story generation and feature breakdown.
• Led the device integrations like Weighing scale & Glucometer in BFHL App as required within the feature.

Sparked User Growth Through Strategic Partnerships: As the primary SPOC, spearheaded the onboarding of 4 key partners for the BFHL app, delivering PWA features and driving a 30% increase in Monthly Active Users through seamless SSO integration.

• Achieved a 15% improvement in average daily active users through targeted feature enhancements.

Championed Accelerated AGILE deliveries -

• Established a culture of early feature/EPIC delivery at least 1 sprint before planned release to facilitate comprehensive internal load testing and feedback-Implementation loops to refine the MVP, ensuring a well-maintained backlog with clear visibility for all stakeholders.
• Increased user engagement and feature adoption through effective product roadmapping, sprint execution, and user story development & Campaign Management.

• User Stories/Features/EPIC roadmap
• Product delivery
• Cross-Functional Collaboration - develop, facilitate and drive cross-functional initiatives & alignment with key partner organisations, including Engineering, Marketing, Sales, Support, Pre-Sales, and Partners

• Conceptualized & developed the chatbots product with active interactions > 600 in a month
• Lead the development team of AI chat bot reducing incoming by 40% of the top call driver & increasing CSAT by 30%
• Continuous improvement in the product (Log Analyzer) reduced the Ops efforts by 20% in Node Performance Issues.

• Leading the Technical Helpdesk of Airtel Ltd for 4G, Broadband and IP TVs
• Managing the Ops and backend team performance ( CSAT > 85%, Repeat % < 12% ) along with new campaigns for sale.