Himanshu Umale
Pune
Summary
Dedicated and skilled L2 Production Support Engineer with expertise in core Java, SQL, and IBM Tivoli Workload Scheduler (TWS), seeking a challenging role in a dynamic organization. Committed to delivering high-quality technical support, resolving issues, and ensuring seamless production operations. Strong problem-solving abilities and a customer-centric approach to provide exceptional support.
Overview
3
3
years of professional experience
Work History
Professional Experience
Cognizant Technologies Solutions
02.2022 - Current
- Project Description- Wellington Management
- Wellington Management Group LLP operates as an investment management company. The Company manages equity, fixed income, currency, commodities, real assets, and asset allocation portfolios. Wellington Management Group serves endowment and foundations, insurers, central banks, sovereign institutions, state, municipal government entities, and other sectors worldwide.
- Role: Operational Data Support (APAC InvesTech Operations and Portfolio)
- Duration- 3 years
Roles and Responsibilities
Enterprise Operations Support
04.2022 - Current
- Performed root cause analysis (RCA) for critical production incidents and implemented solutions, ensuring minimal downtime and impact on business operations
- Collaborated with cross-functional teams (developers, testers, operations) to diagnose and troubleshoot complex issues
- Monitored and maintained enterprise data workflows, ensuring system uptime and adherence to Service Level Agreements (SLAs)
- Engaged in problem management, identifying recurring Sev2 issues, conducting impact assessments, and driving long-term solutions
- Utilized ticketing systems such as ServiceNow and JIRA to track incidents, manage change requests, and drive resolution
- Used ITIL processes (Incident Management, Problem Management, and Release Management) for structured issue resolution
- Provided L2 technical support, resolving escalated tickets and ensuring SLA compliance
- Utilized IBM Tivoli Workload Scheduler (TWS) to schedule and monitor and schedule batch jobs, ensuring on-time execution
- Monitored system health and batch processing milestones, responding to alerts and alarms proactively
- Used AWS CloudWatch to analyze CPU performance and respond to system alerts.
- Troubleshoot application performance issues and database queries using SQL and Java.
- Performed user access management via Geneva Desktop, IA Portal, and IAG applications
- Handled data security accounts through RefData UI and monitored account processing via ALP UI
- Managed production deployments, overseeing release processes and conducting pre/post-deployment validations to minimize service disruptions
- Proposed and collaborated on automation solutions to replace manual tasks and frequent user requests
- Authored technical documentation, including system workflows, incident resolution procedures, and runbook to enhance operational efficiency
- Created and maintained SOPs for job failures, application restarts, and change tasks
- Contributed to knowledge base development, ensuring up-to-date troubleshooting guides for the support team
- Collaborated with business users, developers, and virtual teams to resolve business-critical challenges
Education
Bachelor of Engineering - Electrical Engineering
Amravati University
Skills
- Programming Languages: Core Java
- Database: Oracle, MySQL
- Job Scheduling: IBM Tivoli Workload Scheduler (TWS)
- Operating System: Windows, Linux
- Ignite- Database Performance Analyzer
- Advent- Portfolio accounting application
Personal Information
Timeline
Roles and Responsibilities
Enterprise Operations Support
04.2022 - Current
Professional Experience
Cognizant Technologies Solutions
02.2022 - Current
Bachelor of Engineering - Electrical Engineering
Amravati University
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