Hiren Gohil

Subject Matter Expert, Floor Support for the team assisting new joiners and training tem. Identifying Potential Fraud such as Identity Theft, Synthetic ID or any Suspicious Account Activity.

Professional email etiquette, Extra miler for the team exceeding set targets.

Team Player , Managing between different teams.

Provided Process Improvements and Business Growth Ideas.

Handling Interim Updates and Queries from Client and Underwriters.

Meet Daily Targets and SLA's. Maintain response TAT to Client and Underwriters.

Work with professional Email etiquette and Internal Work assigned by Team.

Knowledge of Underwrites and Client.

Work within Compliance and Incident policies

Planned and coordinated inbound and outbound freight shipments.
Timely updating shipment vehicle tacker to load and unloading of
vehicles. Coordinating with the vendors and client to meet timely shipments. Real-Time Tracking of Shipment vehicles. Meeting Daily SLA's. Support to the Vendor through Phone and Email.

Drafting Tenants Agreements and Police Verification across three cities Mumbai, Pune and Bangalore. Managing Documentation related to smooth Check-in and Check-out of the Tenants as per Owner and Society rules and Regulations.

Customer Service related queries, late payment collections and Complaint Handling of the Tenants.

• Collaborated on operational support tasks to achieve common goal.
• Handling Customer Service over Call. Meeting daily targets.