Summary
Overview
Work History
Education
Skills
Cricket
Timeline
Generic

Hiren Gohil

Mumbai

Summary

Dynamic operations professional with a proven track record at Freight Tiger Private Limited, excelling in problem-solving and relationship building. Enhanced customer satisfaction through strategic referrals and proactive issue resolution. Skilled in preparing reports and optimizing processes, driving efficiency and productivity in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Trainee

India Assistance Private Limited
08.2018 - 01.2019
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Operations Executive

Flipside Systems and Consultancy Private Limited
02.2019 - 08.2019
  • Increased company profits through performance optimization strategies and efficiency improvements
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
  • Tended to urgent correspondence to facilitate communication or resolution

Executive, Operations

Freight Tiger Private Limited
11.2019 - 03.2021
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns
  • Increased efficiency and team productivity by promoting operational best practices

Advisor

Willis Towers Watson
06.2021 - 03.2023
  • Updating timely interim received on insurance policies about claim to the insured and insurers.
  • Entry for all the documents and updates received from both the parties.
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Met customer guidelines for service levels, handle time and productivity
  • Facilitated and completed accurate to meet aggressive deadlines

Senior Associate

Teleperformance
04.2023 - 05.2024
  • Trained and supported new team members, maintaining culture of collaboration.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Identity Theft, Account Takeover, ID Verification,Duplicate Accounts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.

Associate

Apertum Online Private Limited
06.2024 - Current


  • Researched customer inquiries using modern technology and proactively improved internal processes.
  • Created and maintained knowledge base of articles to enable informed service across support team.
  • Provided company information and policies to customers upon inquiry and answered questions via email, or online chat.

Education

Bachelor of Commerce - Commerce

LS Raheja College of Arts And Commerce
Juhu
04-2018

Skills

  • Preparing reports
  • Problem-solving abilities
  • Shipment processing
  • Task prioritization
  • Customer interaction
  • Relationship building

Cricket

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Timeline

Associate

Apertum Online Private Limited
06.2024 - Current

Senior Associate

Teleperformance
04.2023 - 05.2024

Advisor

Willis Towers Watson
06.2021 - 03.2023

Executive, Operations

Freight Tiger Private Limited
11.2019 - 03.2021

Operations Executive

Flipside Systems and Consultancy Private Limited
02.2019 - 08.2019

Trainee

India Assistance Private Limited
08.2018 - 01.2019

Bachelor of Commerce - Commerce

LS Raheja College of Arts And Commerce

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Hiren Gohil