Homi Deshmukh

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Providing next level technical support to L2 Engineers for customer incidents.

Subject Matter Expert (SME) | Tata Communications, Pune

• Making adjustments to Versa SDWAN, Cisco routers, Zscaler proxy, to meet client requirements.
• Offering L3 help for escalated instances involving minor, major, and change-related difficulties.
• Using the Zscaler admin site to commission and decommission Zen nodes and troubleshooting user or application related issues.
• Developed and deployed Versa SDWAN service templates.
• Versa SDWAN equipment troubleshooting and modifications.
• Validating and creating change plans for significant changes.
• Auditing customer CPEs to prevent blackouts and failover events.
• Providing sophisticated solution training to both L1 and L2 team members
• Served as the point of contact for certain clients and provided technical feedback at weekly review sessions.
• Was on Secondment in UK between 5 Jan 2022 to 23 Dec 2023 on and promoted as manager on same role on 1 Apr 2022.

• Working as a Shift lead and Managing the L1 and L2 desk during the shift.
• First point of escalation for customers for Operational issues.
• Offering L2 and L3 help to handle escalated problems.
• Supporting shift engineers to troubleshoot proactive and reactive scenarios such as link down, latency, jitter, packet loss, and utilization concerns related to SDWAN Versa, Managed CISCO routers, Juniper and Alate PEs and switches.
• Coordinating with Cross functional teams for the media and backbone issues.

• Configured routers including Cisco, Alate, and Juniper.
• Troubleshoot network reachability concerns.
• Troubleshoot proactive and reactive scenarios such as link down, latency, jitter, packet loss, and utilization concerns.
• Implemented customer-requested adjustments to CPE and PE devices.
• Assisting with failover and traffic shifting.

• Worked on Cosmos Bank Project for TATA Communication Ltd as a Associate engineer.
• More than 150 corporate branches are available in MPLS cloud. On daily basis, doing all the required network monitoring and configurations like routing & access-lists in both Cisco 1800,2800,1700 series .
• All Cosmos bank corporate braches was using OSPF & Static routing protocol & all more than 80 locations where having isdn as a backup.
• The role was to manage and troubleshoot all the network related issus for customer and coordinate with Cross functional team within TATA Communications Ltd.