HRISHIKES MENON
Navi Mumbai
Summary
Experienced Senior Financial Service Industry Consultant with over 4 years of expertise in SWIFT configuration, application migrations, and priority support. Skilled at managing SWIFT products and applications, with a track record of supporting over 80+ clients. Known for efficiently resolving blocking issues and successfully leading project implementations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Financial Service Industry Consultant
Swift
11.2023 - Current
- Successfully completed SWIFT Application(SAA, SAG, SNL, AWP) Migrations.
- Deploying SWIFT upgrade & security patches for Swift India care customers.
- Installation OF VPN & HSM boxes
- Providing Priority 1(Blocking issues) support for SWIFT India customers
- Providing Support for IPLA related flows, queries related to routing rules.
- Good Knowledge of MT and MX message formats & Standards.
- Assisted customers during RMA portal migration Projects.
- Installation & Configuration of Microgateway.
Financial Service Industry Consultant
SWIFT
08.2022 - 11.2023
- Configuration of Swift India related flows (Interbank Trade, E-BG)
- SWIFT Application Migrations
- Installation OF VPN & HSM boxes
- Providing Priority 1(Blocking issues) support for SWIFT India customers
Assistant Manager (SWIFT)
Bombay Stock Exchange Limited
03.2022 - 08.2022
SWIFT Support Engineer
Axletree Solutions
08.2021 - 03.2022
SWIFT Support Engineer
Nelito Systems Ltd
06.2020 - 08.2021
- Providing support for DR drills
- Providing solutions for UAT/Production Issues
- Managing SWIFT Software and applications (SAA, SAG, AWP, SNL, HSM)
- Providing support for screening applications FIS Prime Compliance Suite
- Providing support on all technical problems within own area of expertise, through the provision of telephone or online support
- Troubleshoot and quickly diagnose fewer complex problems in accordance with the Service Level Agreement (SLA)/key performance indicators and propose measures to prevent a recurrence
- Effectively communicate with customers and internal colleagues to meet customer's expectations
- Maintain client relationships and build client satisfaction with designated customers by performing regular health checks of their operational environment and providing recommendations for improvement
- Resolve issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan to find a resolution for the case
- Efficiently Managing SWIFT products(SAA, SAG, AWP, SNL, HSM) & Swift Service Bureau
- Supporting more than 80+ clients having SAA/SAE Implementation, Installation, Upgradation of SWIFT Applications
- Project manager for Implementation of Basic Tracker in National & International banks
- Project manager for migration from Release 7.3/7.4 to Release 7.5/7.6
- Providing support for successfully performing Disaster Recovery drills
- Relicensing of Alliance Products, Creating & activating new certificates
- Providing support for Sanction Screening & Transaction Screening
Education
Master of Computer Applications - MCA - Information Technology
Amity University
12.2022
Bachelor of Science - BS - Information Technology
Pillai College of Arts,Commerce and Science
12.2020
Diploma in Electronics Engineering -
Pillai College of Engineering
12.2017
HSC - Science
University of Mumbai
12.2014
SSC -
Don Bosco High School
12.2012
Skills
- Decision-Making
- Leadership
- Problem Solving
- Resource Management
Certification
- Swift Certified Specialist - Swiftnet Infrastructure, 05/01/23
- SWIFT On-boarding Certified Specialist, 01/01/22
- ITIL Foundation Certificate in IT Service Management, 11/01/20
- Microsoft Certified Solutions Associate (MCSA), 10/01/20
- Red Hat Certified System Administrator (RHCSA), 08/01/20
- Google's System Administration and IT Infrastructure Services, 05/01/20
- Google Cloud Platform Fundamentals: Core Infrastructure, 04/01/20
- Google IT Technical Support Fundamentals, 04/01/20
- Introduction to Enterprise Computing, 04/01/20
- Introduction to G Suite, 04/01/20
- Google Operating Systems and You: Becoming a Power User, 04/01/20
Timeline
Senior Financial Service Industry Consultant
Swift
11.2023 - Current
Financial Service Industry Consultant
SWIFT
08.2022 - 11.2023
Assistant Manager (SWIFT)
Bombay Stock Exchange Limited
03.2022 - 08.2022
SWIFT Support Engineer
Axletree Solutions
08.2021 - 03.2022
SWIFT Support Engineer
Nelito Systems Ltd
06.2020 - 08.2021
Bachelor of Science - BS - Information Technology
Pillai College of Arts,Commerce and Science
Diploma in Electronics Engineering -
Pillai College of Engineering
HSC - Science
University of Mumbai
SSC -
Don Bosco High School
Master of Computer Applications - MCA - Information Technology
Amity University
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