Summary
Work History
Education
Skills
BOOK READING
Languages
Timeline
Generic

Hunain Bagdadi

Mumbai

Summary

Driven and adaptable professional with a background as a Customer Service Representative, excelling in conflict resolution and Microsoft Office. Demonstrated ability to enhance customer satisfaction and streamline processes, achieving top performance metrics. Skilled in teamwork and collaboration, with a commitment to continual improvement and effective decision-making. Proven track record of working under pressure and improving business operations.

Work History

FRESHER

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Customer Service Representative

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Education

SSC COMPLETED
MUMBAI

HSC - COMMERCE

HSC EXAMINATION
MUMBAI
01.2023

Skills

  • Research
  • Conflict Resolution
  • Microsoft Office
  • Written Communication
  • Public Speaking
  • Teamwork and Collaboration
  • Recordkeeping
  • Time Management
  • Customer Service
  • Organizational Skills
  • Decision-Making
  • Team building
  • Data Management
  • Calm Under Pressure
  • Social Perceptiveness
  • Dependable and Responsible
  • Basic Math

BOOK READING

I LOVE TO SPEND M,Y TIME READING AND COLLECTING INFORMATION FROM VARIOUS SOURCES

Languages

English
Upper intermediate (B2)

Timeline

FRESHER

Customer Service Representative

SSC COMPLETED

HSC - COMMERCE

HSC EXAMINATION
Hunain Bagdadi