WISH NET (PMS)
Huzaifa Patel
Hotelier
Summary
Dynamic Rooms Controller with proven success at Holiday Inn, enhancing guest experiences through strategic room occupancy management and effective inventory oversight. Skilled in upselling and front office management, I excel in clear communication and team supervision, consistently reducing wait times and optimizing operational efficiency.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Rooms Controller
Holiday Inn
05.2025 - Current
- Coordinated check-in and pre-registration procedures for arriving groups.
- Optimized room occupancy rates with strategic planning and coordination among departments.
- Managed room inventory effectively to minimize overbooking situations.
- Reduced guest wait times, ensuring quick check-in and check-out experiences.
- Coordinated with vendors for repair and maintenance of hotel.
- Reviewed housekeeping supply charts and inventories.
- Trained new employees on standards and hotel procedures.
Front Desk Receptionist
NIRANTA TRANSIT HOTEL AND LOUNGE
09.2023 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Streamlined check-in processes, reducing wait times for guests.
- Responsible for preparing and submitting Form C for guests holding international citizenship as per FRRO/Immigration guidelines.
- Managed cash desk operations with accountability for cash and foreign currency.
- Manage room reservations via calls, emails, or online portals.
- Coordinate with travel agents, corporate clients, and booking channels.
Education
Bachelor of Science in Hospitality Studies -
Rizvi College of Hotel Management
Mumbai 04.2001 -
Higher Secondary Certificate (HSC) -
Durgadevi Saraf Junior College
Mumbai 04.2001 -
Secondary School Certificate (SSC) -
St Mary's English School
MUMBAI 04.2001 -
Skills
Upselling skills
Proficient in computer applications
Responsive to shifting priorities
Team supervision
Front office management
Clear and concise communication
Inventory management
Software
ORACLE OPERA (PMS)
Cooking, Traveling, Blogging
*Cooking allows me to explore new cuisines and enhance my skills in presentation and hospitality.
*Blogging helps me express ideas, share experiences, and connect with people through writing.
*Traveling broadens my perspective, exposes me to diverse cultures, and improves my adaptability.
These hobbies together reflect my creativity, communication skills, and openness to learning qualities that I bring into my professional role as well.
Timeline
Rooms Controller
Holiday Inn
05.2025 - Current
Front Desk Receptionist
NIRANTA TRANSIT HOTEL AND LOUNGE
09.2023 - 03.2025
Bachelor of Science in Hospitality Studies -
Rizvi College of Hotel Management
04.2001 -
Higher Secondary Certificate (HSC) -
Durgadevi Saraf Junior College
04.2001 -
Secondary School Certificate (SSC) -
St Mary's English School
04.2001 -
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