Inderjit Singh Chopra
Navimumbai
Summary
Proven leader with a track record of boosting sales and enhancing team productivity at Envi Salon & Spa Pvt Ltd. Excels in motivational leadership and problem-solving, achieving notable revenue growth. Skilled in team management and adaptable to changing environments, consistently exceeds employer expectations with innovative strategies and a customer-focused approach.
Overview
18
18
years of professional experience
Work History
Zonal Head
Envi Salon & Spa Pvt Ltd
08.2018 - Current
- Increased zonal sales revenue by implementing targeted marketing strategies and cultivating strong relationships with key clients.
- Bolstered team cohesion by organizing team-building exercises alongside zonal seminars that strengthened working relationships amongst colleagues.
- Managed budget allocations judiciously while maintaining focus on ROI optimization across all initiatives undertaken within the zonal territory.
- Assisted Zonal Manager in strategic decision-making process by providing insightful analysis on market trends and competitor activities.
- Ensured compliance with company policies, industry regulations, and government requirements throughout all zonal operations.
- Managed budgets and financial resources effectively, ensuring optimal utilization of funds for zonal projects and initiatives.
- Improved zonal coordination by streamlining communication channels and establishing regular check-ins with team members.
- Developed and executed comprehensive training programs for continuous skill enhancement of staff.
- Enhanced team productivity by implementing efficient zone management strategies.
- Streamlined communication processes within the zone to facilitate better collaboration among team members.
- Managed inventory levels effectively, reducing waste and optimizing supply chain processes within the zone.
- Mentored junior team members, fostering a positive working environment that encouraged professional development and growth.
- Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the zone.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Implemented process improvements for streamlined workflow across various departments in the zone operations center.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Audit Performed for cash, card, and online transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent service experiences.
- Created inviting environment for customers by maintaining salon organization cleanliness & hygiene.
- Delivered energetic responses to customers in-salon and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Achieved consistent growth in revenue generation with targeted sales strategies tailored specifically for each salons.
- Established a strong rapport with clients, resulting in higher retention rates and repeat business.
- Analyzed performance metrics, adjusting strategies as needed to meet or exceed targets consistently.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Area Manager
Kapils Salon & Academy Pvt Ltd
05.2015 - 07.2018
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised various locations, enforcing high-quality standards of operation.
- Transformed underperforming teams into productive, profitable teams.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Senior Associate
Inventurus Knowledge Solutions
09.2013 - 05.2015
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
Senior Associate
Sterling Infosystems
02.2012 - 05.2013
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Completed daily logs for management review.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Senior Customer Service Representative
Altisource Business Solutions
10.2010 - 01.2012
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Team Manager
Acuity Finserve Pvt Ltd
02.2007 - 06.2010
- Led employee relations through effective communication, coaching, training, and development.
- Established team priorities, maintained schedules and monitored performance.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Defined clear targets and objectives and communicated to other team members.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Education
Accounting
Mumbai University
Mumbai, India04-2005
Skills
- Team management
- Customer focus
- Motivational leadership
- Staff development
- Honest and dependable
- Time management
- Reliable and responsible
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 300 staff members.
- Received appreciation letter from the Organization for outstanding performance.
- Awarded best Manager during my stint at Acuity (Successfully completed target for 6 months).
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Zonal Head
Envi Salon & Spa Pvt Ltd
08.2018 - Current
Area Manager
Kapils Salon & Academy Pvt Ltd
05.2015 - 07.2018
Senior Associate
Inventurus Knowledge Solutions
09.2013 - 05.2015
Senior Associate
Sterling Infosystems
02.2012 - 05.2013
Senior Customer Service Representative
Altisource Business Solutions
10.2010 - 01.2012
Team Manager
Acuity Finserve Pvt Ltd
02.2007 - 06.2010
Accounting
Mumbai University
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