Ishan Parth Pandey
Assistant Vice President
Pune
Summary
As an accomplished Assistant Vice President at Barclays, I bring over 8 years of expertise in mortgage underwriting operations and team leadership. I excel in driving strategic execution and enhancing underwriting quality through data-driven decision-making and continuous performance improvement. Skilled in optimizing processes and leading high-performing teams, I am dedicated to delivering exceptional results and operational excellence in mortgage underwriting.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Assistant Vice President
Barclays Global Service Centre
09.2024 - Current
- Cultivated a high-performance team culture by setting clear expectations and delivering consistent, actionable feedback, resulting in improved productivity and employee engagement.
- Executed multiple projects leveraging Generative AI and Large Language Models, integrating advanced AI technologies into key operational streams, and enhancing process efficiency by approximately 20%.
- Managed a diverse project portfolio, ensuring adherence to quality standards while delivering results on schedule and within budget.
- Improved team collaboration by implementing innovative communication tools and fostering open dialogue, increasing cross-functional engagement by 30%.
- Led a large-scale hiring initiative, onboarding approximately 300 resources across Noida, Chennai, and Pune to expand capacity for 1,100 applications.
- Directed a team of 45–50 underwriters, enhancing performance through mentoring, managing escalations, and maintaining high-quality standards.
- Spearheaded the Zero CRS Initiative, reducing time to offer by 0.5 days, and expediting customer onboarding.
- Developed escalation protocols that increased offer percentages for escalated cases from 57% to 78% within five months.
- Conducted stakeholder presentations, led recruitment efforts for the Pune site, and contributed to strategic planning across multiple teams.
Team Manager
Barclays Global Service Centre
01.2021 - 01.2024
- Directed and supervised a team of 15 to 20 underwriters, delivering targeted guidance, comprehensive training, and conducting performance evaluations to boost team productivity by 20%.
- Designed and executed underwriting strategies that optimized risk assessment processes, improving profitability margins by 15%.
- Partnered with cross-functional teams, including sales, legal, and finance, to ensure prompt and precise underwriting decisions, reducing turnaround time by 25%.
- Enforced strict adherence to company underwriting policies, and industry regulations, achieving 100% compliance in all audits.
- Performed systematic quality assurance reviews to maintain high accuracy and consistency in underwriting outcomes, decreasing error rates by 30%.
Team Leader
Teleperformance - Barclays Mortgage Services
01.2020 - 01.2021
- Led and managed a team of new underwriters during the On-the-Job Training (OJT) phase, successfully transitioning 100% of trainees into the Business-As-Usual (BAU) team within expected timelines.
- Delivered daily training sessions to underwriters, accelerating their proficiency, and reducing time to competency by an estimated 30%.
- Collaborated effectively with cross-functional teams, including risk management and claims, to ensure timely and accurate underwriting decisions that improved process efficiency by 15%.
- Monitored and enforced strict adherence to company underwriting guidelines and industry regulations, achieving a compliance rate of over 98%.
Mortgage Underwriter
Teleperformance - Barclays Mortgage Services
01.2018 - 01.2020
- Assessed mortgage applications and performed comprehensive risk evaluations to support informed underwriting decisions across diverse loan products.
- Collaborated closely with underwriting assistants to streamline processes and enhance team efficiency.
- Trained and mentored new team members, accelerating their onboarding and proficiency in underwriting standards.
- Delivered superior customer service by promptly resolving inquiries and concerns from brokers and onshore clients, improving client satisfaction.
Education
Bachelor of Business Administration / Bachelor of Management Studies (B.B.A/ B.M.S) - Management
Global Business School And Research Centre (Dr. D.Y. Patil University)
Pune2025
XIIth - English
CBSE
2011
Xth - English
CBSE
2009
Skills
Operations management
Project management
Recruiting and hiring
Business administration
Risk management
Policy compliance
Business planning
Process management oversight
Financial management
Strategic planning
Certification
Mandate Underwriter
Timeline
Assistant Vice President
Barclays Global Service Centre
09.2024 - Current
Team Manager
Barclays Global Service Centre
01.2021 - 01.2024
Team Leader
Teleperformance - Barclays Mortgage Services
01.2020 - 01.2021
Mortgage Underwriter
Teleperformance - Barclays Mortgage Services
01.2018 - 01.2020
Bachelor of Business Administration / Bachelor of Management Studies (B.B.A/ B.M.S) - Management
Global Business School And Research Centre (Dr. D.Y. Patil University)
XIIth - English
CBSE
Xth - English
CBSE