Janvi Devanshi
Pune
Summary
Experienced Senior Software Engineer skilled at leading cross-functional teams. Remarkable relationship building, decision making and communication skills. Drives software process improvements that enable progressively increased team efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Tech Mahindra
Pune
12.2023 - Current
- Managed all aspects of user and license administration, handling tasks such as new user setup/deactivation, roles assignment, profile configuration, permission management, public group creation, OWD maintenance, and sharing rules implementation.
- Implemented configuration changes in Salesforce, encompassing various components such as Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps and actions. Additionally handled custom settings and mobile administration to optimize system functionality. Developed informative dashboards and reports for valuable insights.
- Sandbox environment management
- Identify unused or underutilized platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- User support tickets
- Monitor and improve user adoption
- New user and ongoing user training
- Technical documentation
- Management of integrated applications and third party suppliers like Survey Sparrow, NICE incontact.
- Understanding of basic triggers/Apex code knowledge
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Technical Specialist(Salesforce Admin)
Zensar Technologies
01.2019 - 12.2023
- Expertise in setting up admin related tasks such as creating users, assigning profiles and roles to different business processes as per requirement and managed queues for data assigning
- Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
- Customized standard objects like Accounts, Opportunities, Contacts, Leads, Reports and Cases
- Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects
- Worked on validation rules on the objects, Page layouts, Custom tabs
- Implemented workflows, process Builder and approvals for various functional requirements
- Used field level security along with page layouts to manage access to certain fields
- Developed various custom reports and dashboards for data analysis
- Allowing users access to record types and reports in Salesforce
- Have worked on HTML and CSS
- Handling issues related to Data Management such as bulk import, export, update and delete data using “Data Loader” tool and Workbench
- Have a fair knowledge of Apex and Visualforce
- Managed Requirement gathering process for new enhancements
- Involved in create and maintain related documentation (business requirements, training materials, process flow, cases, etc.).
Team Leader
Cognizant Technology Solutions Pvt. Ltd
10.2012 - 01.2019
- Primary role is to Manage Team along with the client escalations, taking care of complex queries, consulting new salesforce customers
- Expert in:
- Have a fair idea of Apex and Visualforce
- Understanding business logic and implement into Salesforce functionality as per client requirements
- Achieved perfection in Requirement Analysis and Requirement gathering from Clients
- Good understanding of SFDC data model and platform limits
- Primary job is to understand clients Business requirements and provide solutions to meet them
- Handling CRM configuration issues, analyzing business requirements and building custom logic
- Creating custom Apps, objects, tabs, fields
- Custom field relationships
- Handled issues with Data Sharing, Data security, permissions and profiles
- Supporting issues with Workflow, Approval process and Validation rules
- Supporting issues with Flow and Process Builder
- Creating processes as per requirement
- Record types and page layouts
- Handling issues related to Data Management such as bulk import, export, update and delete data using “Data Loader” tool and Workbench
- Creating Custom reports and Dashboards
- Configuration and maintenance of Omni Channel, Live Agent
- Learning in progress for Community but have fair knowledge of Community licenses and creating along with permissions or accesses required.
Senior Technical Support
Mphasis
02.2010 - 06.2012
- To answer calls and assist BoA employees with technical queries
- Assist new members of the team with their queries
- Participate in team briefings and huddles
- Voice the concerns and suggestions on a given metric.
Senior Supervisor
Tata Business Support Services Ltd
12.2008 - 01.2010
- To assist team with technical and process related queries
- Interacting with Top Corporate Clients and Customers
- Handling Internet related Queries, Modem issues, Leased line, PRI (Primary Rate Interface) line Issues and handling client as a front end & backend
- Handling Billing queries of the customer and providing Adjustment as per the specified adjustment matrix
- Providing information regarding various products of Tata Indicom
- Giving proper feedbacks & training to respective department through mail for needful action on priority
- Attending VOC (Voice of the customer) and discussing issues with the clients regarding customer grievances.
Education
B.C.A -
Pune University – Pad. Dr. D.Y
04.2008
Skills
- Sales Cloud
- Service Cloud
- Salesforce Administration
- Salesforce Developer
- Data Management
- User training
- Data Migration
- Workflow Management
- User Administration
- Salesforce Customization
- Salesforce Configuration
- Process Automation
- Dashboard creation
- Email Template Design
- Service Cloud Management
- Sales Cloud Management
- Security management
- Continuous Process Improvement
- Task Prioritization
- Problem-Solving
Certification
- Salesforce Certified Administrator (ADM 201)
- Salesforce Certified Advanced Administrator (ADM 211)
- Salesforce App Builder Certified
- Salesforce Certified CPQ Specialist
- Salesforce Certified AI Associate
Timeline
Salesforce Administrator
Tech Mahindra
12.2023 - Current
Technical Specialist(Salesforce Admin)
Zensar Technologies
01.2019 - 12.2023
Team Leader
Cognizant Technology Solutions Pvt. Ltd
10.2012 - 01.2019
Senior Technical Support
Mphasis
02.2010 - 06.2012
Senior Supervisor
Tata Business Support Services Ltd
12.2008 - 01.2010
B.C.A -
Pune University – Pad. Dr. D.Y
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
Ravi Ranjan OjhaRavi Ranjan Ojha
Lead Software Developer at Tech MahindraLead Software Developer at Tech Mahindra