Jash Parekh

• Managed end-to-end project delivery, from discovery to post-deployment support. This includes requirement gathering, user stories creation and prioritization, EPIC and Feature creation, stakeholder analysis and functional recommendations with feasibility, working goal explanation to technical teams and architects, test cases validation and approvals, smoke testing and client demos.
• Collaborated with cross-functional teams to ensure successful implementation of Salesforce projects. Worked across 2 Industries delivering 8 successful Production Releases across 37 Sprints worth 1500+ SPs by writing 130+ User Stories.
• Improved user adoption rates with targeted training sessions, comprehensive and engaging client demos and customized user documentation.
• Established strong relationships with stakeholders (Product Owners, Product Managers, Technical Team and Architect, Delivery Managers and Release Managers), leading status update meetings to ensure alignment on project progress.
• Drove continuous improvement initiatives by staying current on industry trends and recommending enhancements based on emerging technologies or best practices. Worked on Financial Services Cloud, Sales Cloud, Service Cloud and Experience Cloud.
• Generated ad-hoc reports to evaluate specific business requirements, facilitating reporting activities on leadership level making use of JIRA, Azure DevOps and Microsoft Excel.
• Impact:

1. Reducing business expenses by 40% by implementing Salesforce, retiring legacy data systems, amounting to nearly $170M in increased revenues collectively.

2. Providing 2000 Users access to Salesforce, easing work tasks and accessibility on the go.

3. Optimization time taking tasks by up tp 30% cumulatively.

• Industry - Clouds - Project:

1. Financial Services - Financial Services Cloud - Leading Bank in Canada

Banking, Financial Resources, Investment/ Wealth Management, Insurance

2. Technology, Media and Telecom - Service Cloud - One of the largest telecom service provides in the United States

Service Requests, Knowledge Management, Re-location assistance, new technology troubleshooting

3. Technology, Media and Telecom - Sales, Service and Experience Cloud - Largest Real Estate Developer and Leader in the United Kingdom

Rentals and Leasing, collaboration between Sales Agencies, construction and development

• Integrating Product on Salesforce following by Requirement Gathering, Analysis, Documentation, Solution Approach, Design & Path, Implementation and Project Delivery
• Business Analysis and Implementation in Salesforce based on Project/ Client requirement
• Experience in SF administrative tasks which include creation on Permission Sets, Profiles, Roles, Sharing Rules, Workflows, Process Builders, Lightning Flows, Approval Processes, Objects, Tabs, Record Types, Page Layouts, Custom Fields, Reports and Dashboards
• Handling issues/ configuration errors related to Automations, Permissions, Data Security and Product configurations
• Documentation of issues, and handling L1 & L2 support cases related to customer escalations and cancellations
• Data migration using Change Sets, custom Visualforce Pages, replication of existing data
• Creating Processes and related Documentation
• Leading sync-up meetings
• Inter and Intra-Team collaboration to cater to customer requirements and resolutions
• Communication with Organization's Stakeholders.