Jasneet Khanna
Group Manager- HR shared Services, BGV Compliance, Client & Vendor Management
Pune
Summary
Seasoned professional with 19 years of expertise in managing client relationships, vendor partnerships, and ensuring regulatory compliance across diverse regions. Holds an Masters in HR, combining practical experience with theoretical knowledge. Demonstrated success in team leadership, exceeding performance targets, and executing strategic initiatives. Dedicated to fostering diversity, equity, and inclusion in the workplace.
Overview
20
20
years of professional experience
2013
2013
years of post-secondary education
Work History
Senior Manager- HR shared Services, Client & Vendor Management
Tech Mahindra
03.2022 - Current
- Leading the global IT BGV compliance , managing client services, and coordinating vendor relationships within the HR Shared Services team.
- Develop and implement strategies to enhance client satisfaction, achieve cost savings, mitigate revenue leakage and reputational risk, improve retention rates, and optimize vendor performance.
- Leverage a deep understanding of local laws for major global geographies to guide operations and ensure legal compliance.
- Conduct regular audits and implement quality control measures to ensure compliance with industry regulations, company policies, and the accuracy and reliability of vendor-provided information globally.
- Build and maintain strong Internal and external client relationships, provide tailored solutions.
- Monitor service performance metrics for the function, implement improvements, and maintain regulatory compliance.
- Develop continuous improvement plans to enhance risk management in response to external and internal changes.
- Promoted from vertical lead to overall functional lead in 2023.
- Received appreciation for a revenue-saving project in FY'23.
- Recognized as an upcoming young woman leader within the organization.
- Appreciated for fostering and empowering women leaders to excel and thrive within the company.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
Manager - Client Services
KPMG
09.2009 - 03.2022
- Spearheaded initiatives aimed at improving operational efficiency within the department through process optimization and resource allocation adjustments.
- Map business processes, study requirements, and design, implement, and transition customized processes, solutions, and products per client guidelines.
- Build and maintain healthy business relationships with clients, enhance client satisfaction matrices, and ensure delivery and service quality norms.
- Ensure escalation and closure of operational issues impacting customer relationships with internal stakeholders.
- Articulate client requirements to internal teams and provide feedback related to project functionality to the Stakeholders Management Team.
- Conduct quarterly/weekly review meetings for customers, ensuring high levels of client service and managing difficult client situations.
- Coordinate with other departments to provide direction, motivation, and training to the team for optimal performance.
- Collect periodic key performance measurements and maintain metrics for executive reporting on various strategic and organizational development initiatives.
- Manage specific technical recruitments, onboarding of new clients, commercial negotiations, and contract closures.
- Liaise with the Internal Risk & Compliance Team for lead conversions.
- Monitor end-to-end monthly invoicing and collections.
- Administer resource hiring, performance appraisals, training plans, and update production status reports for the team.
- Ensure prompt resolution of daily queries/issues of the team and determine training needs of executives, conducting need-based training programs.
- Set up objectives and deliver cross-functional/back-up training, career development, soft skill training, and direction to team activities.
- Conduct brainstorming sessions to identify improvement areas within the process.
- Promoted to Manager in 2020.
- Promoted to Assistant Manager in 2016.
- Joined as an Executive and promoted to Team Leader in 2012.
SR Analyst
Mphasis HP
07.2006 - 09.2009
- Responsible for increasing customer's satisfaction score for the team
- Responsible for the overall quality score for the team
- Making changes on Insurance payments according to request
- Checking missing payments
- Verifying the Claim documents for the process
- Helping Customers with Claim settlements
- Conducting Crew briefing for the team
- Mentoring new employees with the product & process
- Sharing feedback with the team members
- Handling the team in absence of the Unit manager
- Joined as Analyst and got promoted to Senior Analyst in July 2008
Analyst
Page Point Services
03.2005 - 12.2005
- Responsible for answering inbound calls for Mobile services provider
- Making changes on their prepaid and postpaid number according to customer request
- Helping with value added services required by customer
- Verifying the documents for the customers
- Helping Customers with the Bill and Payment information
Education
MBS -
ATTS College
PGDBM - HR
ATTS College
BCOM - undefined
Ness Wadia
H.S.C - undefined
Ness Wadia
S.S.C - undefined
St Jude High School
Skills
Strategic planning
Talent development
Operations management
Data analytics
Problem-solving abilities
Cross-functional collaboration
Project planning
Adaptability and flexibility
Process improvement
Negotiation and conflict resolution
Analytical thinking
Timeline
Senior Manager- HR shared Services, Client & Vendor Management
Tech Mahindra
03.2022 - Current
Manager - Client Services
KPMG
09.2009 - 03.2022
SR Analyst
Mphasis HP
07.2006 - 09.2009
Analyst
Page Point Services
03.2005 - 12.2005
PGDBM - HR
ATTS College
BCOM - undefined
Ness Wadia
H.S.C - undefined
Ness Wadia
S.S.C - undefined
St Jude High School
MBS -
ATTS College
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