Tally9
Jasudha More
Sr. Coordinator-Projects
Mumbai
Summary
Dynamic Senior Project Coordinator with a proven track record at Schenker India, excelling in cost control and schedule management. Enhanced team productivity through strategic delegation and training, achieving 100% on-time client compliance. Adept at documentation management and fostering strong client relationships, driving operational efficiency and project success.
Overview
2027
2027
years of professional experience
4
4
Languages
Work History
Senior Project Co-Ordinator
Schenker India Private Limited (DB Schenker)/ DSV Logistics
Mumbai
11.2018 - Current
- Reduced project timelines through effective delegation of tasks and monitoring progress to ensure timely completion.
- Manage 100+ Tango job files end-to-end: data entry, event updates, accruals, and invoicing with 99% accuracy for West Region operations, handling sea export, import, and air export and import shipments.
- Coordinate documentation (MBL/HBL/MAWB/HAWB) delivery, achieving 100% on-time client compliance, coordination with CHA, forwarders, carriers, and transport vendors, and smooth service delivery to customers.
- Generate DSRs, pre-alerts, and project reports for stakeholders, reducing operational delays.
- Ensure adherence to project SOPs, compliance rules, and HOD guidelines.
- Enhanced team productivity by providing a comprehensive training process to teammates or junior colleagues.
- Managed cross-functional teams for successful project execution, fostering a collaborative work environment.
- Established strong relationships with clients by maintaining open lines of communication throughout the project lifecycle.
Senior Inside Sales Executive
Swift Freight (India) Pvt. Ltd
Mumbai
11.2016 - 11.2018
- Explain services and share quotations (ocean freight, LCL, FCL) with exporters, and share information about documentation requirements for customs clearance and exporting materials/products.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions and concerns confidently.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Generating meetings for the Sales team and closing new customers with partnerships.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Negotiated favorable terms with suppliers to improve product margins and competitiveness.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Team Leader Model Coordinator
Inmatch.com Internet Ventures Pvt. Ltd
Mumbai
03.2012 - 10.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Meeting prospective clients (Models, Actors & Fresher) and promoting company’s services to them.
- Maintain records of contacts, accounts, and Feedback. Schedule appointments for the same to meet with prospective customers or for customers to attend sales presentations.
- Selling Registration & Portfolio to client (Models & Actor’s)
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Tele Marketing Officer
Uniconnect Sim Pvt. Ltd
Mumbai
03.2011 - 02.2012
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers by product and service training.
- Lining up meetings for the Sales Manager with top management.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Retention Agent for Loop Sim Pvt. Ltd
C2C Company Pvt. Ltd
MUMBAI
2010 - 2011
- Resolving complaints and assisting customers to continue with the same product.
- Forwarding complaints regarding the network, wrong deductions of payment, and fault activation; resolved customer complaints, escalated issues, ensured timely closures, and recognized for performance.
- Increased client retention rates through personalized service and relationship building.
- Maintained detailed records of interactions with clients for accurate reporting purposes.
- Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
- Conducted follow-up calls with clients after issue resolution, ensuring satisfaction and gaining repeat business.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Collaborated with other departments to resolve complex issues, improving overall customer experience.
- Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.
Education
T.Y.BCOM - Specialized in Business Management
M.M.K. College of Commerce & Economics
Mumbai, India 04.2001 -
Higher Secondary Certificate - Accountancy, Economics, And Business Studies
K.V.M. Junior College of Commerce
MUMBAI 04.2001 -
Secondary School Certificate -
Malti Jayant Dalal High School
Mumbai 04.2001 -
Skills
Cost control
Administrative coordination
Creative solutions
Meeting coordination
Documentation management
Mentoring and coaching
Document coordination
Operational reporting
Software
MSCIT Certified
Timeline
Senior Project Co-Ordinator
Schenker India Private Limited (DB Schenker)/ DSV Logistics
11.2018 - Current
Senior Inside Sales Executive
Swift Freight (India) Pvt. Ltd
11.2016 - 11.2018
Team Leader Model Coordinator
Inmatch.com Internet Ventures Pvt. Ltd
03.2012 - 10.2016
Tele Marketing Officer
Uniconnect Sim Pvt. Ltd
03.2011 - 02.2012
T.Y.BCOM - Specialized in Business Management
M.M.K. College of Commerce & Economics
04.2001 -
Higher Secondary Certificate - Accountancy, Economics, And Business Studies
K.V.M. Junior College of Commerce
04.2001 -
Secondary School Certificate -
Malti Jayant Dalal High School
04.2001 -
Retention Agent for Loop Sim Pvt. Ltd
C2C Company Pvt. Ltd
2010 - 2011