Jatin Bajaj
Mumbai
Summary
Dynamic and results-driven professional with over 17 years of experience in Sales & Marketing, Key Account Management, and Business Development. Proven track record in forging strong client relationships and collaborating effectively with internal and external stakeholders to capitalize on strategic opportunities. Recognized for exceptional performance, including the prestigious Ambassador’s Club Award for exceeding growth targets and the Bravo Zulu Award for outstanding revenue achievements. Expertise in market analysis, operational management, and developing innovative strategies that drive long-term revenue growth while fostering repeat business through robust client engagement.
Overview
20
20
years of professional experience
Work History
Sr. Business Development Manager
C H Robinson
09.2024 - Current
- Revenue & profitability growth: Achieving NNR target by keeping AGP and maintaining healthy pipeline.
- Business expansion & Market Penetration: Identify new trade lanes and emerging market opportunities.
- Key account management & Customer retention.
- Strategic relationship management: Work closely with internal teams (pricing, operations, customs brokerage) to ensure smooth execution.
- Operational excellence & Compliance: Monitor shipment performance, service quality along with aligning with international trade laws.
- Competitive Analysis & Industry insights: Develop reports & presentation on market conditions, trade policies and growth strategies.
- Growth Path: Sr. business development Manager - Mumbai
Worldwide Account Manager
FedEx Express TSCS (India) Pvt. Ltd.
02.2016 - 08.2024
- Analyzing accounts and recommending strategies to management to increase effectiveness of all international & domestic accounts.
- Took ownership in developing new plans to widen customer base and develop new markets for organization.
- Administering promotional marketing system for organization and ensuring optimal level of customer services.
- Working with the customer to develop an innovation strategy to assist save cost and deliver value to the business in the local regulatory and competitive environment.
- Evaluating all customer requirements and developing solutions to complex problems and provide assistance to a variety of services and products.
- Ensuring compliance to all management reporting requirements and monitor work according to company policies.
- Assisting global staff in work and design procedures to generate profitable sales in both existing and new business accounts.
- Developing & maintaining excellent relationships with key customers in organization and preparing various vertical market strategies to enhance growth.
- Successfully interfaced with C-level executives to drive strategic initiatives, leveraging persuasive communication and relationship-building skills to secure buy-in and support for key business objectives.
- Identifying streams for revenue growth & developing plans to build consumer preference.
- Coordinating with operational staff and ensure all work according to customer requirement at multiple sites.
- Examining latest marketing trends and tracking competitors’ activities and providing valuable inputs for marketing strategies.
- Preparing & documenting all market plans and analyzing services to be presented in an effective business environment.
- Spearheading the entire gamut of tasks and managing staff members and providing appropriate training to all members to ensure achievement of all project goals.
- Maintaining & updating knowledge on all new technology in business and participate in various professional meetings for same.
- Formulating forecasts and estimates for various selling procedures and design effective comprehensive sales plans.
- Documenting all communication plans & processes and preparing reports to be submitted to senior management.
- Intellectualizing & integrating market information and driving overall business development through weekly / monthly sales.
- Growth Path: Account Executive, Pune Sr. Account Executive, Pune Worldwide Account Manager, Bangalore
- Highlights: Successfully achieved & exceeds multiple revenue goals for assigned strategic accounts, high value supply chain solutions & significant new business opportunities within EMEA & world-wide (both Express & SCS). Ensured & achieved the goal for the products - international & domestic for all quarters. Led & introduced innovative approaches & structured processes to develop & deliver strategic business focused solutions for customers and maximized growth & profitability for FedEx within EMEA & world-wide. Successfully overachieved in all quarters from inception i.e. FY 16 to till date. Added 200+ trading customers and increased the base from 100+ to 300+. Partnered with the Global Sales Managers for on boarding and implementing the Import SOP with TE Connectivity & Johnson Control. Instrumental in bringing business by developing an SOP specifically for Cross border shipments which has benefited FedEx resulted by opening new stream of business.
Business Development Manager
Gati- KWE Pvt. Ltd. Logistics
06.2013 - 02.2016
- Led one of the biggest OU with customer base of approx. 40 customers with portfolio worth 3Cr plus across Pune
- Worked in new business contributing 5% on overall base as more than 24 customers added in total for last 6 months
- Ensured business growth at the rate of 35% on H2 FY 14 –15 against H2 FY 13 – 14
- Contributed in making addition by adding 25 customer and increase revenue in excess of 15% on YOY basis
- Featured repeatedly in top positions among different zones Pan India
- Pivotal in creating competitiveness among team by promoting an individual from exe. to managerial level position
- Growth Path: Deputy Manager Manager
Assistant Location Head – Tele Sales
Kotak Mahindra Old Mutual Life Insurance
03.2012 - 06.2013
- Managed & coached a team of over 200 Members in 3rd Party Outbound Tele-Sales Operations across Gujarat & Pune
- Maintained cash flow for the process through on-time completion of vendor billing
- Pivotal in motivating & developing competitive attitude amongst team members through periodic RnR activities
- Successfully set-up the assigned territory from scratch which increased the capacity and productivity of overall location
- Supervised 3rd party operations from inception and developed into a productive unit
Sales Manager
ICICI Lombard
04.2006 - 07.2011
- Spearheaded & managed a team of 3 members including 2 Unit Sales Managers and 1 Sales Officer
- Managed corporate channel with over 130 Agents across Baroda Region
- Served as the in-charge for entire Baroda Territory which included Anand, Nadiad Bharuch & Ankleshwar
- Efficiently led the Bank Assurance & Corporate Channels such as India bulls DST Channel, Fullerton India Credit CompanyLimited, Barclays Bank [CC Division], Anand Rathi, Bajaj Capital, Howden International Brokers, DHFL, and so on
- Recognized for being on the top of the charts in business for 6 months consecutively
- Efficiently coached & managed 1 Sales Officer into a full time Unit Sales Manager at Jamnagar
- Bagged with the independent charge of Baroda Region for the outstanding performance at Jamnagar
- Played a key role in selling maximum Health Policies in Aug’07 in entire Gujarat & MP Region amounting to an incremental business growth of more than 400%
- Growth Path: Unit Sales Manager (Gujarat) Sales Manager (Pune)
Education
MBA - Major Marketing, Minor Finance
Tolani Motwane Institute of Management Studies
Adipur, Kutchh04-2006
BCA - undefined
M.S. University Baroda
01.2004
Skills
- Strategic Sales & Marketing
- Key Account Management
- Revenue Generation & Growth
- Competitor/ Market Analysis
- Client Relationship & Acquisitions
- Cross-Functional Coordination
- New Business Acquisition
- Team Management & Leadership
- Industry networking
- Financial acumen
- Competitive intelligence
- Training and mentoring
- Performance metrics
- Team collaboration
- Goals and performance
- Stakeholder communication
- Cross-functional collaboration
- New business development
Accomplishments
- ·Conferred with the Ambassador’s Club Award (FY19) and Bravo Zulu Award (FY18 & FY20) for outstanding performance, achieving 910% of new business targets.
- Instrumental in expanding territorial revenue from $300,000 per quarter in FY19 to $1.2 million USD per quarter by FY22 through strategic business development and targeted account growth initiatives.
- Expanded the trading customer base from 100+ to 300+, consistently exceeding revenue goals for strategic accounts and new business since FY16.
- Drove enterprise growth by securing and developing major accounts, including TE Connectivity, Bloom Energy, Koch Industries, CommScope India Pvt. Ltd., and Johnson Controls India Pvt. Ltd.
- Designed and rolled out an innovative cross-border shipment SOP, opening new business streams and boosting operational efficiency.
- Collaborated with global sales managers to implement customized import SOPs for key clients, enhancing process compliance and customer satisfaction.
- Consistently exceeded revenue expectations for both international and domestic product lines, contributing to EMEA and worldwide business growth.Conferred with the Ambassador’s Club Award (FY19) and Bravo Zulu Award (FY18 & FY20) for outstanding performance, achieving 910% of new business targets.
- Expanded the trading customer base from 100+ to 300+, consistently exceeding revenue goals for strategic accounts and new business since FY16.
- Drove enterprise growth by securing and developing major accounts, including TE Connectivity, Bloom Energy, Koch Industries, CommScope India Pvt. Ltd., and Johnson Controls India Pvt. Ltd.
- Designed and rolled out an innovative cross-border shipment SOP, opening new business streams and boosting operational efficiency.
- Collaborated with global sales managers to implement customized import SOPs for key clients, enhancing process compliance and customer satisfaction.
- Consistently exceeded revenue expectations for both international and domestic product lines, contributing to EMEA and worldwide business growth.Conferred with the Ambassador’s Club Award (FY19) and Bravo Zulu Award (FY18 & FY20) for outstanding performance, achieving 910% of new business targets.
- Expanded the trading customer base from 100+ to 300+, consistently exceeding revenue goals for strategic accounts and new business since FY16.
- Drove enterprise growth by securing and developing major accounts, including TE Connectivity, Bloom Energy, Koch Industries, CommScope India Pvt. Ltd., and Johnson Controls India Pvt. Ltd.
- Designed and rolled out an innovative cross-border shipment SOP, opening new business streams and boosting operational efficiency.
- Collaborated with global sales managers to implement customized import SOPs for key clients, enhancing process compliance and customer satisfaction.
- Consistently exceeded revenue expectations for both international and domestic product lines, contributing to EMEA and worldwide business growth.
Personal Details
Languages Known: English, Hindi & Punjabi
Timeline
Sr. Business Development Manager
C H Robinson
09.2024 - Current
Worldwide Account Manager
FedEx Express TSCS (India) Pvt. Ltd.
02.2016 - 08.2024
Business Development Manager
Gati- KWE Pvt. Ltd. Logistics
06.2013 - 02.2016
Assistant Location Head – Tele Sales
Kotak Mahindra Old Mutual Life Insurance
03.2012 - 06.2013
Sales Manager
ICICI Lombard
04.2006 - 07.2011
BCA - undefined
M.S. University Baroda
MBA - Major Marketing, Minor Finance
Tolani Motwane Institute of Management Studies
Academic Projects
Management Information Project on Life Insurance at Kotak Life Insurance, Gandhidham in 2005, CBMS Project on Bajaj Pulsar and IMC project on McDonald’s in 2005, Sales project in Airtel in Gandhidham in 2006