Jay Gaikwad
Associate - Retail Process
Mumbai
Summary
An individual with 2 years of experience in streamlining processes, ensuring SOP adherence, and driving operational efficiency across multiple retail formats (Croma - Electronics MBO & TRiBE - Apple Exclusive Stores). Proven track record in managing audit teams, implementing corrective actions based on audit findings, and managing risk assessments to maintain operational integrity. Skilled in vendor relationship management, contract negotiations, and achieving cost savings through process optimization. Strong leadership abilities with expertise in cross-functional collaboration, data analysis, and continuous improvement to enhance overall business performance and ensure compliance.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Associate Retail Process
Tata Croma
12.2022 - Current
- Streamlined SOPs for Operational Excellence: Developed and structured Standard Operating Procedures (SOPs) tailored for Croma and TRiBE stores, driving improved operational efficiency and performance.
- Audit Management & Compliance Oversight: Created and updated comprehensive audit checklists across various operational areas, incorporating organizational needs and risk assessments. Led ad-hoc audits focused on inventory management, customer service, and finance, ensuring adherence to SOPs and minimizing operational risks.
- Team Leadership: Co-managed a team of 10 auditors across India, overseeing routine compliance audits and ensuring consistent alignment with SOPs, resulting in enhanced operational integrity.
- Data-Driven Improvement: Analyzed audit feedback to identify operational gaps and implemented corrective actions, continuously improving store performance and maintaining adherence to organizational standards.
- Cost Savings & Process Optimization: Spearheaded process enhancements and project implementations, achieving annual cost savings exceeding INR 2 crore through efficient operational changes and strategic improvements.
- Vendor & Contract Management: Led vendor negotiations and maintained strong relationships, ensuring seamless operation flow and improving process efficacy through strategic contract management and process optimization.
Summer Intern
Trent Ltd.
04.2022 - 06.2022
- Competitive Analysis & Strategy Development: Conducted thorough evaluations of market competitors to inform strategic decision-making, resulting in actionable insights for enhancing the company's competitive positioning.
- SOP Enhancement & Process Optimization: Formulated and implemented recommendations to refine Standard Operating Procedures (SOPs), resulting in improved operational efficiency and cost-effectiveness.
- Training Facilitation & Skill Development: Orchestrated training programs tailored to floor staff, focusing on refining sales techniques and fostering adept problem-solving abilities, thereby enhancing overall team performance and customer satisfaction.
Education
PGDM - Marketing & Retail Managment
Birla Institute of Management & Technology
Noida 04.2001 -
B.Tech/B.E. - Electronic Engineering
Ramrao Adik Insitute Of Technology
Navi Mumbai 04.2001 -
HSC - Science
S.S. High School
Navi Mumbai 04.2001 -
SSC -
S.B.O.A. Public School
Navi Mumbai 04.2001 -
Skills
Problem-solving
Team collaboration
Strategic planning
Data Analysis Tools (eg, Tableau, Google Analytics)
Stakeholder Engagement
Process Improvement
Project Implementation
Budgeting & Cost Control
Certification
Lean Six Sigma Green Belt; KPMG India
Timeline
Associate Retail Process
Tata Croma
12.2022 - Current
IT Business Analysis (IIBA); QBI
05-2022
Summer Intern
Trent Ltd.
04.2022 - 06.2022
Lean Six Sigma Green Belt; KPMG India
04-2022
Cisco Certified Network Associate ; Cisco Networking Academy
01-2021
PGDM - Marketing & Retail Managment
Birla Institute of Management & Technology
04.2001 -
B.Tech/B.E. - Electronic Engineering
Ramrao Adik Insitute Of Technology
04.2001 -
HSC - Science
S.S. High School
04.2001 -
SSC -
S.B.O.A. Public School
04.2001 -
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