Jayant Nikam
Pune
Summary
Proven leader in hospitality, adept at boosting customer satisfaction and streamlining operations, showcased during tenure at Royal Caribbean International. Excelled in team leadership and POS systems, enhancing floor efficiency and achieving a 90% breakfast satisfaction score. Recognized for quick learning and exceptional customer relations, consistently turning challenges into positive guest experiences.
Overview
6
6
years of professional experience
Work History
Floor Supervisor
Effingut Breweries'
12.2020 - 02.2022
- Initiated restaurant in charge after ARM of 250 Pax.
- Well-equipped planning of smooth operation all day.
- Allocating weekly duty roaster of staff as well as their duty allocation.
- Training of employee was under my leadership and have been improving of every team member.
- Strict follow up of SOP in place.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Restaurant Attendant
Royal Caribbean International
06.2019 - 01.2020
- Breakfast setup for minimum 1500 Pax with luxurious buffet set up
- I was handling team of 20 people directly reporting to me for restaurant operation.
- Have achieved guest satisfaction with smooth operation.
- Strict follow up of SOP in place.
- Given chance to handle In Room Dining with my previous performance.
- Resolved customer complaints professionally, turning potentially negative situations into positive experiences.
- Handled special requests from guests with empathy and understanding, leading to increased customer loyalty.
Guest Service Associate
Hotel Holiday Inn
06.2017 - 01.2019
- Initiated Banquet in charge with two ball room and 4 meeting hall with MTD revenue of 50l.
- Attended Sales calls in absence of banquet Manager
- Well equipped planning of smooth operation of banquet roster.
- Organized outdoor catering – Social / Corporate /Sports
- Was given opportunity to handle in Room Dining.
- I was strictly followed the SOP while handling IRD which leads Guest Satisfaction.
- Have won numerous award of employee of the month and Champs.
- Started preparing for F&B Reports in absence of Manager
- Training and briefing was initiated in IRD for staff skills improvement.
- Have been in charge of coffee shop for smooth breakfast operation.
- Achieved breakfast scores of 90% of getting customer satisfaction.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Industrial Trainee
Radisson Blu Hotel
12.2015 - 04.2016
- Assisted in providing exceptional customer service to guests, ensuring a pleasant and comfortable stay.
- Conducted guest satisfaction surveys and provided feedback to improve service quality.
- Supported the food and beverage team in restaurant operations, including taking orders, serving food and beverages, and handling payments.
- Ensured compliance with health and safety regulations and maintained high standards of cleanliness.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
Education
Bachelor of Science - Hospitality Studies
Dr.D.Y.Patil IHMCT
Pune06.2017
Skills
- Customer Satisfaction
- POS systems operations
- Team Leadership
- Customer Relations
- Quick Learner
Accomplishments
- Employee of the Month, Holiday Inn Pune – September 2017 & May 2018
- Recognized for exceptional performance and frequent recommendations on Medallia, the hotel's guest feedback platform.
Timeline
Floor Supervisor
Effingut Breweries'
12.2020 - 02.2022
Restaurant Attendant
Royal Caribbean International
06.2019 - 01.2020
Guest Service Associate
Hotel Holiday Inn
06.2017 - 01.2019
Industrial Trainee
Radisson Blu Hotel
12.2015 - 04.2016
Bachelor of Science - Hospitality Studies
Dr.D.Y.Patil IHMCT