Jayashree Khopkar

About WNS:

WNS (NYSE: WNS) is a global Business Transformation company delivering BPM, analytics, and digital-led solutions across 10+ industries.

Progressive Leadership Advancement: Demonstrated sustained high performance and leadership capabilities through a series of internal promotions from Assistant Manager – HR (March 2012 to March 2014) to Deputy Manager – HR (April 2014 to March 2016), subsequently to Group Manager – HR (April 2016 to March 2021), and ultimately to Senior Group Manager – HR (April 2021 to April 2025). Each promotion recognized consistent delivery of results, operational excellence, and the ability to lead high-performing teams across increasingly complex and impactful roles.

Key Accountabilities:

• Developed and executed targeted hiring strategies tailored for entry to mid-level technology roles, ensuring alignment with evolving organizational priorities and workforce planning goals.
• Managed full-cycle recruitment operations by overseeing sourcing, screening, selection, and onboarding processes. Ensured compliance with audit standards, organizational policies, and industry best practices to deliver required outcomes.
• Led and mentored a team of 12+ recruiters, driving high performance, capability building, and knowledge-sharing through structured coaching and continuous improvement programs.
• Partnered with business leaders, hiring managers, and HRBPs to understand current and future talent needs, enabling proactive workforce planning and agile hiring solutions across multiple verticals.
• Leveraged advanced recruitment analytics and reporting tools to track key hiring metrics (e.g., time-to-fill, quality of hire, offer-to-join ratio), enabling real-time decision-making and strategic insights.
• Championed recruitment process optimization initiatives, improving efficiency, reducing turnaround times, enhancing stakeholder satisfaction, and maintaining audit-readiness and compliance.
• Collaborated with cross-functional teams including HRBPs, HR systems, finance, and procurement to streamline vendor management, system transitions, and policy implementation.

Key Achievements:

• Significantly reduced vendor dependency while enhancing offer acceptance rates and lowering cost per hire.
• Achieved significant improvements in on-time hiring delivery by leveraging process automation and strategic optimizations.
• Participated as one of the core contributors from TAG to SmartRecruiter UAT and implementation, ensuring seamless system adoption and end-user readiness.
• Launched innovative employer branding and engagement initiatives, significantly reducing offer dropouts and post-offer fallout.
• Earned multiple recognitions from senior leadership, HR partners, and delivery heads for streamlining recruitment, introducing scalable improvements and delivering impactful results.

About iGate:

iGATE Patni (erstwhile Patni Computer Systems), is a provider of Information Technology services and business solutions. The company has 23 international offices across the Americas, Europe, and Asia-Pacific, as well as offshore development centers in 8 cities in India.

Key Accountabilities:

• As a member of the lateral hiring team, managed external resource recruitment for the DWBI service line, focusing on niche skills such as MicroStrategy, MSBI, Cognos, and Spotfire.
• Prior to that managed external contact resource hiring for the ESSI service line, handling roles across technologies including SAP, Oracle, and PeopleSoft.
• Partnered with vendors and delivery teams for hiring drives and talent acquisition.
• Oversaw onboarding, renewals, and contractor management.
• Mentored new joiners and reported recruitment metrics to leadership.

Key Achievements:

• Closed niche roles like SAP CO, SAP MDM, Siebel BIP, and Spotfire.
• Received performance awards; part of the HIRECRAFT implementation team.
• Experienced in PeopleSoft-based HR systems.

About Reliasys:

Reliasys is a global ERP consulting firm headquartered in the USA, with offices in the Middle East and India. Specializing in full life cycle support for JD Edwards, Reliasys also offers outsourcing and staffing solutions for leading companies across the Gulf region.

Key Accountabilities:

• Executed full-cycle recruitment of junior to senior leadership positions for Indian and UAE markets (IT & Non-IT).
• Liaised with clients and candidates, ensuring efficient hiring outcomes.
• Created a robust candidate database to support future hiring.

Key Achievements:

• Successfully placed JDE consultants for India and Gulf projects without portal/vendor support.

About Laurent and Benon:

Laurent & Benon, established in 2005 and headquartered in Gurgaon, is a leading HR and staffing solutions provider with a presence across major Indian cities. The company serves top clients across industries such as Telecom, BFSI, FMCG, Pharma, Construction, Airlines, and Education, focusing on strategic growth, quality, and operational excellence.

Key Accountabilities:

• Led a team of 10 recruiters, driving consistent achievement of recruitment targets.
• Oversaw candidate validation, walk-in interviews, and coordinated client interview processes.
• Trained and evaluated outsourced recruitment agents (Spanco) to ensure quality and performance standards.
• Conducted managerial-level interviews representing LnB.
• Engaged with clients to understand and align recruitment strategies with evolving hiring needs.

Key Achievements:

• Independently managed bulk hiring for a banking project while simultaneously leading the recruitment team.

About Wipro:

Wipro is a globally recognized brand known for innovation and integrity. Originally established in the consumer products sector, Wipro expanded into IT hardware and services, evolving over five decades into a leading global IT, BPO, and R&D services provider, consistently driving innovation across industries.

Client: America Online [Internet Service Provider]

Career Progression: Customer Care Representative → Quality Associate → OJT Lead → Team Lead

Key Accountabilities:

• Managed a team of 15 agents, ensuring customer service quality and performance.
• Certified Coach through AOL’s “World Class” leadership program.
• Spearheaded training programs, employee engagement, and performance enhancement initiatives.
• Liaised with HR for ESAT initiatives and resolved employee issues.

Key Achievements:

• Received top performance appraisals for two consecutive years.
• Featured in AOL’s company magazine for performance excellence.
• Led OJT team to reduce learning curves and boost productivity.