Jaydeep Lohakare
Senior Process Executive
S7, Shanti Apartment, Chinchbhuvan, Wardha Road, Nagpur
Summary
Accomplished leader with a proven track record at AQuity Solutions, enhancing team productivity by over 30% through effective coaching and operational excellence. Expert in workflow analysis and interpersonal communication, I excel in driving quality assurance and fostering collaborative environments. Skilled in leveraging analytical skills to solve complex problems and improve business processes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Senior Process Executive
Cognizant Technologies Solutions
07.2023 - Current
Quality Documentation Specialist
Nuance Transcription Services
04.2023 - 07.2024
Medical Transcriptionist
AQuity Solutions
01.2019 - 03.2022
Team Leader
AQuity Solutions
02.2014 - 06.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Developed and executed training programs that significantly improved team skills and morale.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Conducted regular reviews of operations and identified areas for improvement.
Medical Transcriptionist
AQuity Solutions
10.2005 - 01.2014
Medical Transcriptionist
Mega Double Click
01.1999 - 09.2005
- Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
- Accurately documented medical dictation to record patient care records.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Increased efficiency through mastery of transcription software tools, optimizing their use for maximum productivity.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Maintained security and privacy of records to protect patients and providers.
Medical Representative
Rousselle
12.1995 - 11.1999
Education
Bachelor of Science - Biology
Anand Niketan College
Warora 05.2001 -
Skills
Workflow Analysis
Business process improvement
Operational Excellence
Coaching and Mentoring
Goal Setting
Decision-Making
Staff training/development
Team Leadership
Audit Compliance
Report writing skills
Teamwork and Collaboration
Problem-solving abilities
Quality Assurance
Analytical Skills
Interpersonal Skills
Excellent Communication
Languages
English
Hindi
Marathi
Timeline
Senior Process Executive
Cognizant Technologies Solutions
07.2023 - Current
Quality Documentation Specialist
Nuance Transcription Services
04.2023 - 07.2024
Medical Transcriptionist
AQuity Solutions
01.2019 - 03.2022
Team Leader
AQuity Solutions
02.2014 - 06.2019
Medical Transcriptionist
AQuity Solutions
10.2005 - 01.2014
Bachelor of Science - Biology
Anand Niketan College
05.2001 -
Medical Transcriptionist
Mega Double Click
01.1999 - 09.2005
Medical Representative
Rousselle
12.1995 - 11.1999
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