Jayesh Ajarekar

Currently Working with Si Creva Capital Finance Pvt Ltd( Kissht Finance) handling pan India region portfolio which includes 4 DPD To 30 DPD. The Portfolio is driven by DPD wise process calling which is further bifurcated into different portfolio like T4 ,T11,T15 and Native. Job role majorly involves of Handling overall data . Performing regular review of allocation strategy and provide inputs, recommend changes in consultation with the Assistant manager and team leader

Handled team of 210 Tele-callers along with 8 Team leader.

• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and implemented strategies to maximize collections.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Increased profit by streamlining operations.

Job Responsibility

● Out calling the clients and generating leads

● Giving presentation and sharing proper details of the property as per the clients requirement.

● Focusing more on F2F and closing the leads generated.

● Responsible for achieving sales target

● Taking proper followup with the clients and also from the Channel Partners.

● Need to be updated with the new properties coming in by attending the training sessions with the partners.

● Achieving Sales Target .

HDFC Genral Insurance Company Ltd, Mumbai

● Handling a Team Strength of 140 Callers

● Majorly looking into a portfolio of collections and renewals for HDFC clients ( X bucket )

● Responsible for driving renewal target and getting the target achieved of all verticals..

● Responsible for training team an updating each team member with all the news updates.

● Different verticals like CC/AR/BR/R1/ Concluding handled by me.

● Achieving CSAT Score by FCR ( First Call Resolution)

• Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.

● Presenting new membership Plans to the clients. Also managing Collections Portfolio for the Indian Clients based in DUBAI.

● Grooming team with the add on and discussing the sales and collection targets at regular intervals

● Providing pre and post Sales service to the existing members.

● Achieving Sales Target of different Funnel. Reference calling and closures

● Maintaining 100% quality Sales.

● Need to give 100% CSAT for Clients Pre and Post Sales

• Forecasted growth and presented trends based on previous buying behavior.
• Liaised with other departments to identify, create and improve inhouse programs.
• Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
• Improved business processes to increase productivity and align channel sales department with organization.

● Handling 2 Bpo Centers with a team strength of 40 Associates

● Responsible to achieve the center Targets and maintaining the SLA.

● Ensuring achieving 100% Target Achievement.

● Responsible for handling customer complaints and solving customer queries for the business done from the Centers end.

Eureka Outsourcing Solutions LTD., Mumbai

● Handling team of 70 agents.

● Creating process manuals for respective processes as per the legal obligations.

● Profound study of Clientele requirements and requirements of Standards.

● Manual includes sub processes, version control, access rights, database management, staffing

and

● Scheduling, internal communication process, continual improvement process, escalation processes as per the requirement.

● Manuals creation by coordinating with people of respective process & locations.

● Scrutinizing documents.

● Keeping follow up for completion of manuals.

Adventity BPO, Mumbai

● To Out Call Existing Customer of Tata AIG Life Insurance and Pitch them a new plan.

Achievements: 1) Appreciated by clients for being the Top Performer Consistence for a Quarter

2) Also was awarded as a Rookie for the month in the first month of joining.