Jaymin Pande
Mumbai
Summary
Client-focused professional with extensive experience in managing key accounts, building long-term relationships, and driving growth for strategic partners. Proven ability to analyze client data, identify growth opportunities, and implement tailored solutions that enhance retention and satisfaction. Skilled in problem-solving and cross-functional collaboration to deliver measurable results and exceed client expectations.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Client Relationship Manager
GenX24
Mumbai
10.2023 - Current
- Managed a portfolio of key clients, nurturing long-term partnerships and increasing client retention by 20% through personalized engagement strategies
- Identified growth opportunities for clients by analyzing their needs and market trends, resulting in a 15% revenue increase over a 6-month period
- Proactively addressed client concerns, reducing response times by 40%, which improved overall client satisfaction and loyalty
- Used data analytics to track performance metrics and optimize marketing strategies for clients, contributing to more efficient service delivery
Client Support Specialist
Eco energy Insights
Bengaluru
10.2022 - 10.2023
- Managed and nurtured relationships with key clients, ensuring a high level of customer satisfaction and loyalty, resulting in an average customer retention rate of 90%.
- Proactively identified and resolved customer issues, reducing average response times from 24 hours to 6 hours, ensuring smooth operations for clients during peak periods.
- Analyzed customer feedback and service data, identifying key areas of improvement and contributing to a 25% increase in client satisfaction and a 30% reduction in support tickets over a 6-month period.
- Collaborated with cross-functional teams to address recurring client pain points, which led to 20% faster resolution times and improved overall service delivery by 15%.
- Acted as a customer advocate within the company, ensuring that client needs were met and anticipating future challenges, which resulted in a 25% improvement in customer retention over the course of a year.
Client Success Specialist
Concentrix
Bengaluru
01.2022 - 10.2022
- Managed a portfolio of 50+ clients, ensuring high levels of customer satisfaction by addressing queries, providing solutions, and delivering personalized support
- Implemented customer retention strategies, reducing churn by 15% through proactive engagement and relationship building
- Analyzed client data and feedback to identify opportunities for process improvements, resulting in a 20% increase in customer satisfaction scores
- Working closely with sales, product, and technical teams to ensure seamless client onboarding and resolve complex issues efficiently
- Resolved 100+ customer issues monthly with a 90% first-contact resolution rate, improving overall customer experience and retention
Education
Bachelor of Engineering -
Gujarat Technological University
Vidhyanagar, Anand 05.2015 - 05.2019
Skills
Relationship Building & Management
Timeline
Client Relationship Manager
GenX24
10.2023 - Current
Client Support Specialist
Eco energy Insights
10.2022 - 10.2023
Client Success Specialist
Concentrix
01.2022 - 10.2022
Bachelor of Engineering -
Gujarat Technological University
05.2015 - 05.2019
Similar Profiles
SUMAN PILLAISUMAN PILLAI
SME at Jio Platform LimitedSME at Jio Platform Limited
NIKHIL CHITALENIKHIL CHITALE
Senior Manager at Capgemini Technology ServicesSenior Manager at Capgemini Technology Services
Anubhav AroraAnubhav Arora
MBA Summer Intern at Bottomline Media Pvt. Ltd.MBA Summer Intern at Bottomline Media Pvt. Ltd.