Jeevan Saravade
Rider Cluster Manager/Senior Executive
Pune
Summary
Responsible Manager with a strong foundation overseeing maintain operational metrics. Enthusiastic professional knowledgeable good customer experience. Manager with background spent coaching and training for Pickup & Delivery Partners, resulting in significant cost savings and time savings. Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Rider Cluster Manager
Zepto , Kiranakart Technologies Pvt. Ltd
04.2024 - Current
- Work closely with all the functions to achieve overall business goals
- Ensuring that every individual store team focus on rider Safety, Quality, behavior control, and ensuring traffic rules are followed by them.
- Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary
- Monitor real time service levels and schedule adherence, and minimize leakages such as RTO.
- Perform ad-hoc analysis and reports based on business needs.
- Deep Dive and Analytical, Insist on high standards.
- Lead/manage the team-ensure the KRAs of the team members are met and assist/train then in achieving the same
- Making plans on fleet logins and requirements based on projected orders and ensuring zero order loss at any operational hours.
- Working on overall Cost Per Order(CPO) of the store and making plans on how to reduce them and to execute them.
- Work closely with the payout team , have an understanding of it and resolve it on real time if any.
- Work closely with ground team and ensure to minimize attrition numbers.
- Working on OPH(order per hour), EPH(Earning per hour) to increase riders efficiency .
Senior Executive
Xpressbees , Busybees Logistics Solutions Pvt.
12.2020 - 04.2024
- Reviewed department systems, concerns, budgets, and goals
- Responsible for entire Last Mile Operations within the area
- Manage day-to-day operations of the team including logistics, resource/equipment planning, staffing, quality control, and managing vendor relations
- Taking care of branch operations(Service centers/Delivery centers)
- Oversee the hiring & training of new team members and support their development
- Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization
- Tracking & maintaining data for daily shipments
- Oversees the daily sales & procurement activities along with operations
- Team Handling and escalation handling
- Ensure 100% delivery with success
- Taking care of Last Mile Operations, stock received and stock outward
- Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count
- Preparation of various MIS reports like Inbound, outbound, RTO and aging reports
- Responsible for decreasing the aging of the shipments
- Monitor the NDR/RTO and finding solutions for reducing monthly NDR & RTO %
- Ensure Hub opening & closing is done as per operational standards and requirements
- Supervise the Sorters who receive the shipments
- Ensure all team members are trained and are aware of operational standards.
Operations Team Leader
Grab A Grub Service Pvt. Ltd.
07.2020 - 12.2020
- Leading last mile deliveries of the city
- Enhancing the customer experience
- Headcount and Infrastructure planning
- Mentoring Delivery Centre Managers
- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations
- Working as a part of project teams to plan and implement new initiatives at Delivery Centres
- Training and management of delivery executives and coordinators
- Cash handling/reconciliation on a daily basis
- Develop, analyze and interpret performance metrics data and develop solutions for improvement
- Working as part of a team to improve warehouse performance and inventory accuracy of the site
- Responsible for people management - functional know how, resource planning, career development
- Identifying process improvement opportunities within one's area of responsibility; developing and implementing effective solutions
- Manage and attain company and customer delivery performance, revenue
- Manage cost per delivery
- Maintain SLA.
Fleet Operations Manager
Bundl Technologies PVT LTD (Swiggy)
01.2019 - 05.2020
- Knowledge of My SQL, Handling Hub Cash
- Managing CPD (Cost Per Delivery, Streamlined operations to increase productivity and oversaw employees to maximize outcomes
- Managing a team of 300-400 Pickup & Delivery Partners directly on a daily basis
- Drive Pickup & Delivery Partners efficiencies assigned at an individual level
- Pickup & Delivery Parterre attendance to be maintained on a daily basis
- Improve and maintain promised delivery times for better customer experience
- Conduct classroom/field training at individual level for better customer experience
- Conduct regular field audits for better compliance among Pickup & Delivery Partners
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities
- Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas
- Ensure excellent customer experience by solving order level escalations
- Support Pickup & Delivery Partners during emergencies and exigencies
- Maintaining SLA
- (Service Level Agreement)
- Maintaining CPD (Cost Per Delivery)
- Maintaining Utilization, Efficiency and productivity of Pickup & Delivery Partners
- Conducting Weekly meetings with Defaulters and with best performers of week.
Supervisor Hub Operations
Busybees Logistics Solutions Pvt. Ltd.
02.2015 - 01.2019
- Provide Logistics Solutions and Services
- Maintained excellent attendance record, consistently arriving to work on time
- Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate Achieving cost per Shipment
- Maintain the cost of operation as per budget
- Achieve Zero lost shipment, shrinkage within hub and in route
- Proper planning and coordination with support team for recovery if any
- Achieve productivity of Van/Bike as per budget
- 100% compliance of KPI
- Contentious Process Improvement and Adherence of Quality Standards at all times
- Strategically plan and manage logistics, warehouse and customer service
- Arrange plan routes and process shipments
- Ensuring stock accuracy is maintained at Hub
- Ensuring Customers are delighted
- Promptly and effectively manage customer escalations
- Ensuring employee engagement initiatives are implemented
- Ensure 100% ZTP (Zero Tolerance Policy)
- Ensuring area deliverables are met duly reported
- Hub Performance Reporting Ensure Profitable Operations
- Ensure commercial and statutory compliance's are met along with support of team
- Team Management, Training and Development of Hub and Delivery Boys
- Achieving Maximum Productivity of manpower
- Managing environmental bodies and statutory compliance's
- Conducting Open House/meeting With Hub Teams and with Delivery Boys
- Ensuring low attrition rate
- Conducting monthly performance meetings of Delivery Boys
- Ensure that lost shipment cases are evaluated and escalated to the Hub Manager at that time
- Achieving capacity utilization
- Comply with laws, regulations and ISO requirements.
Education
SSC -
KOLHAPUR BOARD
ASHTA, IN 10.2008 - 05.2009
HSC - undefined
KOLHAPUR BOARD
ASHTA, IN 06.2010 - 05.2011
Bachelor of Arts: Economics - undefined
SHIVAJI UNIVERSITY
KOLHAPUR, IN 06.2014 - 05.2018
Skills
Operations and logistics
Operational improvement
Knowledge of Excel
Cost management
Team management
Customer service
Monitoring/Assessing performance make improvements
Team building
Supervision
Training and education
Budget control
Personal Information
Hobbies: Travelling
Timeline
Rider Cluster Manager
Zepto , Kiranakart Technologies Pvt. Ltd
04.2024 - Current
Senior Executive
Xpressbees , Busybees Logistics Solutions Pvt.
12.2020 - 04.2024
Operations Team Leader
Grab A Grub Service Pvt. Ltd.
07.2020 - 12.2020
Fleet Operations Manager
Bundl Technologies PVT LTD (Swiggy)
01.2019 - 05.2020
Supervisor Hub Operations
Busybees Logistics Solutions Pvt. Ltd.
02.2015 - 01.2019
Bachelor of Arts: Economics - undefined
SHIVAJI UNIVERSITY
06.2014 - 05.2018
HSC - undefined
KOLHAPUR BOARD
06.2010 - 05.2011
SSC -
KOLHAPUR BOARD
10.2008 - 05.2009
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