JERSIES IRANI
Mumbai
Work Preference
Summary
Strategic Corporate Travel and Administration professional with 19+ years of experience orchestrating enterprise-level service delivery for 5,000+ employees across multiple Indian cities. Successfully achieved a 20% annual reduction in travel costs through optimized vendor negotiation and centralized travel governance models. Expert in C-suite logistics, multi-location facility operations, and expense optimization.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Deputy Manager - Corporate Administration & Travel
Reliance Brands Limited
03.2011 - Current
- Directed end-to-end travel and administrative services for over 5,000+ employees across multiple Indian cities, ensuring seamless mobility, compliance, and operational support.
- Organized and launched a centralized travel governance model, streamlining air ticketing, visa processing, foreign exchange, ground transport, emergency travel, and executive travel advisories.
- Provided protocol and VIP logistics for C-suite executives and high-profile visitors; served as point-of-contact for emergency logistics and compliance support during crises.
- Administered vendor evaluation, contract negotiations, onboarding, and relationship management to deliver value-added services within budget and timelines.
- Supervised guest house management, executive housing, daily facilities upkeep, and all workplace admin operations across various office locations.
- Managed and mentored an agile 8-member operations team, overseeing employee welfare, facility support, CXO coordination, and travel desk activities.
- Achieved a 20% annual reduction in travel costs via renegotiated vendor contracts and policy optimization.
- Solved critical operational challenges by implementing emergency protocols, exercising decisive decision-making to achieve zero downtime and 100% compliance during the COVID-19 pandemic.
- Built interactive MIS dashboards for spend visibility, performance tracking, and travel forecasting adopted by executive leadership.
- Strengthened travel documentation support via strong liaison with Indian consulates, FRRO offices, and foreign embassies.
- Awarded 'Most Supportive Team' (2020-21) for excellence in internal stakeholder engagement and operational delivery.
- Developed and implemented staff scheduling frameworks for operations teams, aligning workforce availability with business demands and peak operational periods to maintain seamless service delivery.
- Managed end-of-day reporting and facility readiness checks as part of standardized closing procedures, ensuring operational continuity and security across all office locations.
- Prepared and delivered formal written communications and presentations for executive leadership, enhancing stakeholder alignment and decision-making through clear, concise, and timely reporting.
- Maintained 100% compliance in employee travel records and vendor documentation by applying rigorous attention to detail during audits, renewals, and policy implementation.
- Demonstrated strong multitasking abilities by managing concurrent operational priorities such as travel desk coordination, facility administration, and emergency response protocols within fast-paced, high-demand environments.
- Consistently applied effective time management strategies to balance long-term strategic initiatives with daily operational demands, ensuring timely delivery of services across multiple locations and stakeholder groups.(Reliance Retail Group)
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Customer Sales & Services Executive
Emirates Airlines
04.2010 - 09.2010
- Managed corporate bookings, pricing, and reservations through Easy Mars GDS platform, ensuring compliance with fare rules and company policies.
- Created custom itineraries for high-value clients; resolved queries and provided on-the-spot recommendations to maximize customer satisfaction.
- Prepared and delivered monthly MIS reports and analytics for travel operations, enhancing visibility for senior leadership.
- Leveraged internet applications for real-time travel data management, booking modifications, and customer service enhancements during high-volume periods.
- Identified trends and assessed opportunities to improve processes and execution.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Airport Traffic Supervisor
Ethiopian Airlines
06.2008 - 03.2010
- Managed guest flow by overseeing daily flight operations, including check-in, baggage handling, and departure gate procedures, ensuring smooth passenger movement.
- Addressed passenger issues including mishandled luggage using World Tracer system.
- Coordinated with immigration officers, customs, and ground staff to ensure smooth turnaround of flights.
- Supervised airport operations team members and supported real-time resolution of technical and service disruptions, ensuring seamless passenger flow and high satisfaction.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
- Tracked production and quality control systems to proactively identify deficiencies.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
Ground Services Executive
Cambata Aviation Pvt. Ltd. - Alitalia Airlines
06.2005 - 06.2008
- Delivered high-touch VIP services, managed business-class passenger handling, and facilitated crew accommodation and transport.
- Handled back-office tasks including petty cash management, procurement, and vendor billing.
- Coordinated event logistics, managed hotel arrangements, and delivered premium guest service in terminal, ensuring seamless execution of corporate events.
- Interviewed, recruited and trained new onboarding candidates.
- Located bottlenecks to streamline existing processes.
Education
Diploma in Aviation & Hospitality Management - Aviation Management
Air Hostess Academy
Mumbai, India01.2004
Bachelor of Commerce -
H.R. College of Commerce & Economics
Mumbai, India01.2003
Skills
- Travel Management
- CXO & Expatriate Support Services
- Corporate Office & Real Estate Administration
- Vendor Management
- Forecasting & Expense Optimization
- Crisis Response & Business Continuity Planning
- Multi-Location Facility Operations
- Cross-functional Collaboration
- Recruiting and interviewing
- Process improvement strategies
- Event management
- Retail operations management
- Conflict resolution
- Coaching and mentoring
- Employee performance evaluations
- Contract management
- Succession planning
- Sales monitoring
Certification
- Travel Risk Management, LinkedIn Learning
- Office Operations & Vendor Strategy, LinkedIn Learning
- First Aid Training, St. John's Medical Institute, Mumbai, Maharashtra, India
- In-flight Safety & Service Training, Air Hostess Academy
- Food & Beverage Internship, Le Meridian, Mumbai, Maharashtra, India
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Gujarati
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deputy Manager - Corporate Administration & Travel
Reliance Brands Limited
03.2011 - Current
Customer Sales & Services Executive
Emirates Airlines
04.2010 - 09.2010
Airport Traffic Supervisor
Ethiopian Airlines
06.2008 - 03.2010
Ground Services Executive
Cambata Aviation Pvt. Ltd. - Alitalia Airlines
06.2005 - 06.2008
Diploma in Aviation & Hospitality Management - Aviation Management
Air Hostess Academy
Bachelor of Commerce -
H.R. College of Commerce & Economics
Achievements
- 'Best Overall Performer', Air Hostess Academy '
- Most Supportive Team' Award, Reliance Brands Ltd., 2020-21,
- Recognized for designing scalable and resilient administrative support structures company-wide.