Jessica Francis
Nagpur
Summary
Analytically driven Quality Analyst Proofreader - with 17+ years of experience focusing on intricacies and knowledge in QA Methodology with a proven history of reducing errors to increase quality. Proficient in reviewing technical documents, test cases, plans, and scripts. Dedicated to analyzing, evaluating, and refining processes using Agile Methodology. The effective driver of the product development lifecycle from concept to delivery. Communicative and collaborative with a proven history of improving business operations to support corporate growth and revenue. Experienced in proofreading more than 2000+ documents for grammatical, spelling, and content issues. Well-organized and disciplined with a systematic approach and in-depth understanding of ideal structure, format, and style. Good communication and multitasking abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Quality Analyst - Proof Reader
TATA CONSULTANCY SERVICES
05.2019 - Current
- Experience in the Insurance Domain (Life and Pensions), constantly upskilling in operational excellence with TCS's industry-leading BaNCS platform and digital platforms.
- Reviewed correspondence outputs and test Case Management cases during the Business Acceptance Test (BAT) and implemented process.
- Routed proofs with marked corrections to authors, editors, or typesetters for correction or reprinting.
- Researched content and grammatical issues to check the accuracy of information.
- Used style guidelines to make accurate changes and comply with the ideal structure.
- Collaborated with editors to meet project deadlines and solicit customer feedback and transparency on work progress.
- Developed and maintained a database of high-quality boilerplate copy, enabling faster service and turnaround for time-sensitive projects.
- Followed established guidelines to maintain style quality and consistency in produced content.
- Compared assigned tasks to internal and external information databases for accuracy and plagiarism.
- Achieved 90% by completing Mobile Office Testing for Mutual Funds correspondence with accuracy and efficiency.
- Critiques to Metadata, validated requirements, impact assessed, and updated Metadata Catalogue.
- In-depth understanding of client business, its market context, and regulatory environment, including key business drivers for distribution and customers (such as TCF and New Consumer Duty).
- Developed close working relationships with senior stakeholders to drive decisions and provide Project and Programme Managers with clearly defined requirements and aligned business solutions to ensure a successful business outcome.
- Accredited as Subject Matter Expert within three months.
- Achieved several appreciations for providing extended support in reviewing correspondence outputs as a proofreader.
- Gathered data on integration issues and vulnerabilities, reported findings, and recommended improvements.
- Created training manual, process flows, flyers, and templates.
- Utilized Agile software development methods to increase team efficiency by 80% Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing a QA perspective.
- Reviewed public-facing information for accuracy, relevancy, and timeliness as desired by leadership.
- Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
- Developed reports and materials for key stakeholders related to quality goals, progress, and challenges.
Communication Specialist
TATA CONSULTANCY SERVICES
01.2014 - 04.2019
- Assisted with marketing strategy development to increase public awareness and customer engagement
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Managed internal company correspondence by delivering documents, memos, and newsletters to appropriate personnel.
- Collaborated with editors to meet project deadlines and solicit customer feedback and transparency on work progress
- Followed established guidelines to maintain style quality and consistency in produced content
- Proofread, edited, and evaluated the final copy to verify content aligned with established guidelines.
- Reviewed Bid Proposals, White Paper, Status Reports, and Functional Documents User Interface Websites for renowned Clients
- Driven Awareness by creating mailers on Good Documentation Practices, which increased document review volume for Engineering Industrial Services (EIS) and Internet of Things (IoT) domains by 25-30% and resulted in improvement of documentation quality
- Supervised a team of 80 staff members and trained 611 associates by conducting Global.
- Developed original content for blog posts and website articles.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
Senior Customer Care Executive
HOMEWARD RESIDENTIAL PRIVATE LIMITED
11.2012 - 12.2013
Customer Service Representative
3 GLOBAL SERVICES LIMITED
06.2007 - 11.2012
Customer Service Associate
WIPRO PVT LTD
01.2005 - 05.2007
Education
Bachelor of Commerce -
Pune University
Pune, MH11.2020
Skills
- Content Editing Knowledge
- Proofreading
- Documentation Skills
- Error Correction
- Document Management
- Content Writing
- Technical Writing
- Interpersonal and Written Communication
- Technical Analysis
- Business Acumen
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
Accomplishments
- Certification of Achievement: Accredited ECBA Certification Preparation Course from Techcanvass endorsed by IIBA
- ITIL 2011 Edition Foundation and the Service Lifecycle
- Metamorph: Certificate in Business Analysis
- Functional: Documentation Development Foundation
- Functional: Documentation Review and Editing
- Basics of Agile Development Methodology
Languages
English
Hindi
Timeline
Quality Analyst - Proof Reader
TATA CONSULTANCY SERVICES
05.2019 - Current
Communication Specialist
TATA CONSULTANCY SERVICES
01.2014 - 04.2019
Senior Customer Care Executive
HOMEWARD RESIDENTIAL PRIVATE LIMITED
11.2012 - 12.2013
Customer Service Representative
3 GLOBAL SERVICES LIMITED
06.2007 - 11.2012
Customer Service Associate
WIPRO PVT LTD
01.2005 - 05.2007
Bachelor of Commerce -
Pune University
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