Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jitendra Kamble

Mumbai

Summary

To obtain a challenging position that will allow me to expand upon my education and continue to accumulate knowledge. To do it right, the first time & every time. To join such Organization which Provides Opportunities to utilize the skill and Knowledge for the Growth and development along with the organization and successfully undertake the rest of my training.

Overview

18
18
years of professional experience

Work History

Customer Service Specialist

DOW INTERNATIONAL (RANDSTAND)
11.2024 - Current
  • Execute Export and Local order entry in SAP, ensuring accurate processing of customer orders.
  • Manage order fulfilment for packaging and specialty plastics business, ensuring timely deliveries.
  • Address and resolve customer inquiries related to orders, pricing, and product details.
  • Utilize CRM and CSR tools to provide exceptional customer service and support.
  • Handle Quality Notifications (QN) and collaborate with internal teams for timely resolution.
  • Manage return requests, ensuring compliance with company policies.
  • Coordinate with freight forwarders for freight and shipment scheduling.
  • Collaborate with logistics, production, and customer service teams for seamless operations
  • Oversee Post-shipment documentation, ensuring adherence to Letter of Credit (LC) compliance.
  • Verify and process export documents, including Bill of Lading (BL), invoices, packing lists, and Certificates of Origin (COO)
  • Communicate with customers for order updates and documentation accuracy
  • Oversaw the efficient handling of 70-90 export shipments, ensuring precise documentation, regulatory compliance, and timely dispatch in accordance with international trade requirements.

Assistant Manger Customer Service

ATE TIERS PVT LTD
10.2023 - 10.2024
  • Oversee order processing, amendments, and cancellations, ensuring accuracy and efficiency in fulfillment
  • Manage customer concerns related to shipments, quality, billing, credit, documentation, and logistics while implementing improvement initiatives.
  • Identify and resolve system-related issues, enhancing delivery operations and process efficiency
  • Establish and monitor customer service metrics, including order turnaround time and overdue shipments.
  • Collaborate with internal teams (Quality, Product Management, IT, Commercial) to optimize operations and lead junior team members for improved customer service.
  • Ensure management visibility on order workflows, proactively mitigating business risks and streamlining operations.
  • Successfully managed approximately 70-80 export shipments, ensuring timely processing, documentation accuracy, and compliance with international trade regulations.
  • Ensured adherence to EXIM policies and regulatory requirements, mitigating risks and enhancing efficiency in global trade operations
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Assistant Manager Export Import

AGT FOODS INDIA PVT LTD
08.2022 - 09.2023
  • Verify and process export documents, including Custom Invoice, Bill of Lading (BL), GSP Certificate, COO (RCCI), and Phytosanitary & Fumigation Certificates.
  • Manage LC draft verification, coordinating amendments with buyers and senior management.
  • Liaise with freight forwarders/agents for booking, vessel scheduling, freight negotiations, and shipping instructions.
  • Monitor container ETA charts, ensuring timely shipment and reporting for internal awareness.
  • Arrange transportation for export/import shipments, collaborating with warehouse teams for shipment planning and stuffing instructions
  • Track shipments, handling freight, transportation, and agency charges while ensuring smooth customs clearance.
  • Coordinate with CHA and forwarders for timely clearance and processing of import/export consignments.
  • Monitor post-shipment documents for remittance collection, following up with banks and buyers for compliance.
  • Maintain FIRC payment records and prepare documents for Shipping Bill Closure and eBRC generation.
  • Ensure Duty forwarding to finance teams, tracking financial transactions related to shipments.
  • Conduct monthly warehouse visits to assess stock and generate reports.
  • Coordinate GRN processing with warehouse teams, ensuring accurate record-keeping.
  • Possess expertise in B/L surrender processes, forwarding surrender messages for cargo release.
  • Obtain Factory Stuffing Permission (FSP Registration) and ensure regulatory approvals for international trade operations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assistant Manager (Export)

ZYDUS HEALTHCARE LTD.
09.2015 - 08.2022
  • Prepare quotations and various formats required for tenders and open market transactions.
  • Coordinate with the regulatory department for product registration across different countries, ensuring compliance with technical requirements.
  • Manage order to Cash process, dispatch, and payment logging in the SAP system, generating MIS reports for top management.
  • Prepare monthly presentations on MIS, analyzing sales data and business performance.
  • Engage with foreign principals for rate inquiries, negotiations, and maintaining rate approval records.
  • Monitor freight negotiation, container booking, and special cold-chain product arrangements.
  • Track and coordinate shipments, factory dispatches, warehouse, transporter, and shipping line operations, ensuring seamless order fulfillment.
  • Update foreign customers on material status and shipping schedules.
  • Oversee pre-shipment documentation, including Invoice, Packing List, FEMA Declaration, ADC Declaration, Non-Hazardous Declaration, COA, GSP, and Sample approvals.
  • Manage post-shipment documentation, ensuring compliance with payment terms (direct customer submissions & banking processes).
  • Prepare and maintain documents for internal and external audits, ensuring regulatory compliance.
  • Managed 60 export shipments per month across multiple regions, ensuring timely processing, accurate documentation, and seamless logistics coordination.
  • Allocate tasks and workloads based on staff capabilities, ensuring efficiency in operations.
  • Coordinate with team members for daily reporting and monitor junior staff performance.

Import Export Executive

GRASIM INDUSTRY LTD.
08.2014 - 09.2015
  • Overseeing end-to-end order fulfillment and timely deliveries.
  • Managing pre-shipment documentation and customer queries.
  • Negotiating freight rates and coordinating with shipping lines.
  • Tracking, booking, and clearing import/export shipments.
  • Handling customs compliance, vendor bills, and insurance policies.
  • Preparing essential trade documents (GSP, CEPA, POE, etc.).
  • Ensuring smooth material movement and accurate SAP entries.
  • Managing supply chain for LCL, FCL, and bulk shipments.
  • Providing insights on HSN codes, customs duties, and licenses.
  • Maintained SWIs and controlled documentation of work performed.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.

Import Export Executive

Kairav Chemofarbe Industries Ltd.
06.2010 - 08.2014
  • Understanding client needs to enhance sales and market reach.
  • Researching and refining product presentation for international markets.
  • Regular customer follow-ups for inquiries, orders, and new developments.
  • Planning and scheduling sample analysis per customer requirements.
  • Monitoring import-export data to track market trends.
  • Identifying new customers and exploring potential markets.
  • Building strong client relationships to drive business growth.
  • Managing periodic sales targets set by the management.
  • Overseeing customer order fulfillment and shipment planning.
  • Coordinating import documentation and customs clearance.
  • Managing CHA coordination and import duty calculations.

Import Executive

Thermo Fisher Scientific India Pvt. Ltd
05.2009 - 05.2010
  • Generate purchase orders and manage invoice conditions in SAP.
  • Approve CHA checklist and coordinate with vendors, CHAs, and shipping lines.
  • Track freight, transportation, and agency charges for each shipment.
  • Liaise with CHAs and forwarders for smooth shipment clearance.
  • Forward duty details to finance and follow up on payment processing.
  • Notify the warehouse for GRN processing.
  • Oversee the 4% SAD refund process.
  • Maintain detailed shipment records in Excel.
  • Manage vendor payments and ensure timely processing.
  • Handle export pre-shipment documentation, including invoice, packing list, and SDF form.

Import Executive

ATHARVA GLOBAL LOGISTIC PVT LTD
03.2007 - 04.2009
  • Handling Import Documentation such as B/L, AWB, Invoice, Packing list, Bill of Entry.
  • Follow ups for Vessel inquiries in shipping lines / forwarders.
  • Co-ordinate with the party regarding shipment / payments.
  • Calculation of Stamp duty and custom Duty.
  • Planning taking D.O.’s & Dock persons.
  • Checking party’s mails and giving reply on that mail.
  • Keeping record on every shipment. ( DSR Sheet ).
  • Planning of deliveries. (Transports, N-forms).
  • Supported import metrics around import functions and drove continuous performance improvements.

Education

DIPLOMA IN FOREIGN TRADE - Foreign Trade Policy (FTP)

IMC Institute
Charchgate, Mumbai
03.2012

Bachelor of Commerce (B.Com.) -

MUMBAI UNIVERSITY
Dr. Ambedkar College Of Commerce & Economics
03.2008

Skills

  • Export Management & Leadership
  • EXIM Policy & Trade Regulations
  • Compliance & Regulatory Affair
  • Pre & Post Shipment Documentation
  • Shipment Monitoring & Negotiation
  • Customs Compliance
  • SAP & Data Management
  • Letter of Credit (L/C) Processing
  • CRM software
  • Customer service

Timeline

Customer Service Specialist

DOW INTERNATIONAL (RANDSTAND)
11.2024 - Current

Assistant Manger Customer Service

ATE TIERS PVT LTD
10.2023 - 10.2024

Assistant Manager Export Import

AGT FOODS INDIA PVT LTD
08.2022 - 09.2023

Assistant Manager (Export)

ZYDUS HEALTHCARE LTD.
09.2015 - 08.2022

Import Export Executive

GRASIM INDUSTRY LTD.
08.2014 - 09.2015

Import Export Executive

Kairav Chemofarbe Industries Ltd.
06.2010 - 08.2014

Import Executive

Thermo Fisher Scientific India Pvt. Ltd
05.2009 - 05.2010

Import Executive

ATHARVA GLOBAL LOGISTIC PVT LTD
03.2007 - 04.2009

DIPLOMA IN FOREIGN TRADE - Foreign Trade Policy (FTP)

IMC Institute

Bachelor of Commerce (B.Com.) -

MUMBAI UNIVERSITY

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Jitendra Kamble