Jitu Shetty
Operations
Mumbai,Maharashtra
Summary
Experienced supervising and managing skills with over 14 years of experience in Express Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
16
16
years of professional experience
1
1
Language
Work History
Assistant Manager - Operations
Bangalore Airport Terminal Services Private Ltd
08.2023 - Current
- Implemented safety protocols to maintain a secure work environment for employees.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Developed strong relationships with Customers, resulting in improved product quality and delivery times.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant Manager - Operations
Cargo Service Center India Pvt Ltd
11.2020 - 07.2023
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored key performance metrics to identify areas for improvement.
- Communicated with customers to assess satisfaction with products and services received.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Implemented new technology to streamline processes and improve operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Raised property accuracy and accountability by creating new automated tracking method.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Supervisor Service Quality
Express Industry Council of India
05.2010 - 10.2020
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Identified under-performing areas and implemented effective process improvements.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Handled special projects like Re-engineering, Bond Automation, ECCS, ECCS System migration to CBIC & Pradhan Mantri kaushal Vikas Yojna (PMKVY) program for Logistics Sector.
- Completed task of automating 90,000+ packages in Custodian Warehousing System in time period of 30 days with limited team members.
- Worked closely with Local Customs Mumbai, Bengaluru, & Delhi and Systems Directorate WZU Mumbai for implementation of ECCS at BOM,DEL and BLR port and also in enhancement of application for smooth clearance and industry benefit
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend and holiday shifts.
Verification Officer
Softage Pvt Ltd
04.2009 - 03.2010
- Verified client information by analyzing existing evidence on file.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving documentation issues.
- Verified daily 3000+ documents and minimized re-ocurring errors from customers
Customer Care Executive
Pagepoint Pvt. Ltd
03.2008 - 12.2008
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Coordinated timely responses to online customer communication and researched complex issues.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Handled daily 500+ calls
Education
Bachelor Of Commerce - Anticipated Completion 2025 - Commerce
Gurukul College Of Commerce
Ghatkopar East03-2009
Skills
- P>High-quality customer service
- P>Commitment to quality and service
- P>Quality improvements
- P>Quality auditor
- P>Customer service experience
- P>Coordinating with supervisors
- P>Quality improvement leadership
- P>Excellent customer service skills
- P>Client account management
- P>Project Management
- P>Cost analysis and savings
- P>Relationship building
- P>Effective leader
- P>Inventory management
- P>Training and mentoring
- P>Business Development
Timeline
Assistant Manager - Operations
Bangalore Airport Terminal Services Private Ltd
08.2023 - Current
Assistant Manager - Operations
Cargo Service Center India Pvt Ltd
11.2020 - 07.2023
Senior Supervisor Service Quality
Express Industry Council of India
05.2010 - 10.2020
Verification Officer
Softage Pvt Ltd
04.2009 - 03.2010
Customer Care Executive
Pagepoint Pvt. Ltd
03.2008 - 12.2008
Bachelor Of Commerce - Anticipated Completion 2025 - Commerce
Gurukul College Of Commerce
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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