Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JIYA BIRWADKAR

Mumbai

Summary

I am a dedicated professional with diverse experience in customer service, sales, and administrative roles. I have worked in multiple sectors such as wedding planning and retail, enhancing my communication and organizational skills. With a solid educational background in commerce and strong computer knowledge, I am passionate about delivering excellent customer experiences and pursuing continuous learning.

Overview

5
5
years of professional experience
16
16
years of post-secondary education
4
4
Languages

Work History

Secretary

World Dental Specialties
01.2025 - Current
  • Company Overview: A dental specialty service.
  • Served as Secretary.
  • A dental specialty service.
  • Maintained daily report documents, memos and invoices.

Telecaller

AP TECHNIKS
12.2023 - 12.2024
  • Company Overview: A technician services company.
  • Worked as a Telecaller.
  • A technician services company.
  • Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.

Sales Person/ Telecaller

Tanishq
01.2020 - 12.2023
  • Company Overview: A jewelry retail company.
  • Worked as a Sales Person and Telecaller at Tanishq Jeweler shop
  • A jewelry retail company.
  • Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.

Education

Secondary School Certificate -

St. Joseph High School
04.2007 - 03.2019

Higher School Certificate -

SNDT Woman University
04.2019 - 03.2021

Bachelor of Commerce -

Behramji Jeejeebhoy College of Commerce
04.2021 - 03.2023

Skills

Customer service

Accomplishments

  • Sales Increase, Boosted sales by 30% through cross-selling techniques at Tan
  • Call Volume Management, Handled 150 calls weekly at AP Techniks.
  • Achieved Result through effectively helping with Task.

Timeline

Secretary

World Dental Specialties
01.2025 - Current

Telecaller

AP TECHNIKS
12.2023 - 12.2024

Bachelor of Commerce -

Behramji Jeejeebhoy College of Commerce
04.2021 - 03.2023

Sales Person/ Telecaller

Tanishq
01.2020 - 12.2023

Higher School Certificate -

SNDT Woman University
04.2019 - 03.2021

Secondary School Certificate -

St. Joseph High School
04.2007 - 03.2019
JIYA BIRWADKAR