JOEL DIVE
Pre-Owned Cars Outlet Head.
Thane
Summary
With a proven track record at Millennium Toyota – U trust, I excel in driving sales growth and enhancing customer satisfaction through effective leadership and communication. My expertise includes market analysis, strategic sales planning, and team development, alongside strong language skills and basic computing. Achieved significant sales targets by leveraging my ability to work both independently and as part of a team.
Overview
33
33
years of professional experience
1992
1992
years of post-secondary education
4
4
Languages
Work History
Outlet Head
Cars Planet Wheels PVT.LTD.
04.2021 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Advised customers on features, advantages, and benefits of various models available for sale.
- Sold pre-owned cars to meet aggressive monthly sales goals.
- Implemented promotions and special offers aimed at increasing showroom traffic.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Reviewed documents such as titles, registration forms, insurance policies, contracts, warranties and extended service agreements prior to closing a sale.
- Supported sales team members to drive growth and development.
Deputy General Manager
Millennium Toyota
03.2013 - 10.2020
- Built sales forecasts and schedules to reflect desired productivity targets.
- Performed administrative duties such as creating reports on sales performance or maintaining records of customer purchases.
- Sourced vehicles from other dealer lots and auctions.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Maintained relationships with existing customers to encourage repeat business.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Completed extensive product line training to increase sales and render improved services to customers.
- Resolved customer complaints promptly and professionally.
- Directed all aspects of vehicle inventory management including ordering, stocking, pricing, merchandising displays and promotion.
- Established a strong brand identity for the offline auction house by consistently delivering high-quality events, exceptional service, and valuable results to clients.
Senior Manager
BMW Infinity Cars
11.2011 - 08.2012
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Handled financial negotiations between customers and dealership personnel during sale process.
- Assisted clients in selecting the best model for their needs and budget.
- Conducted test drives with clients to demonstrate driving capabilities of vehicles.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Analyzed business performance data and forecasted business results for upper management.
Used Car Manager
Chevrolet (M/S Fort Point And M/S S C Auto)
08.2009 - 08.2011
- Conducted market research and reported on competitors.
- Gained market share in new sales performance through aggressive team training.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Tracked customer feedback and complaints in order to improve quality standards across the dealership.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Identified areas where cost savings could be achieved through improved efficiency or reduced overhead costs.
- Oversaw acquisition, services, and repairs to bring vehicles up to showroom standard for retail sale.
True Value Manager
Maruti Prakash Auto
10.2007 - 08.2008
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed business performance data and forecasted business results for upper management.
- Assigned work and monitored performance of project personnel.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Streamlined communication channels, improving information flow and decision-making speed.
Proprietor
Self Employed
01.1997 - 01.2007
- Dealing with All Segments
- Purchased Cars from Authorized Dealers and genuine Customers with through valuation
- Then Refurb from Authorized Workshop
- Have to make them up to the mark for sale
- Finally sell with Good Profit
Sales Executive
Futura Computer Format Pvt. Ltd.
01.1992 - 01.1997
- Used to arrange appointments with Purchase Officers of Limited Company
- Have to convince them for getting a Purchase order of Pre-Printed computer stationery
Education
HSC -
Maharashtra Junior Night College
Kalyan, MaharashtraSSC - undefined
NRC School
Mohane, Kalyan 01.1988 - 01.1989
D.I.S.M. - undefined
Aptech
Skills
Good communication
Language skills
Accent understanding
Team leadership
Basic computing skills
Ability to work independently
Ability to work as a member of the team
Overviewofresponsibilities
- Supervised all daily pre-owned and wholesale operations.
- Defined and implemented long and short term objectives.
- Set and administered inventory management policies, initiated cost control procedures.
- Recruited, hired and trained staff, including management and support personnel.
- Evaluated overall/individual performance; devised and implemented management training processes.
- Established departmental goals with management team based on exceeding profitability objectives.
- Responsible for monthly advertising budget.
- Created and designed all advertising and marketing campaigns.
Personal Information
- Date of Birth: 12/25/72
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Outlet Head
Cars Planet Wheels PVT.LTD.
04.2021 - Current
Deputy General Manager
Millennium Toyota
03.2013 - 10.2020
Senior Manager
BMW Infinity Cars
11.2011 - 08.2012
Used Car Manager
Chevrolet (M/S Fort Point And M/S S C Auto)
08.2009 - 08.2011
True Value Manager
Maruti Prakash Auto
10.2007 - 08.2008
Proprietor
Self Employed
01.1997 - 01.2007
Sales Executive
Futura Computer Format Pvt. Ltd.
01.1992 - 01.1997
SSC - undefined
NRC School
01.1988 - 01.1989
D.I.S.M. - undefined
Aptech
HSC -
Maharashtra Junior Night College
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