JOEL RAJ AGLAWE
Nagpur
Summary
Motivated assistant manager with 3 years in IT and Management industry, detail-oriented team player with strong organizational skills and an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Administrative Coordinator (Assistant Manager)
PricewaterhouseCoopers LLP
02.2020 - 10.2022
- Supervised and mentored cross-functional teams, achieving 87% utilization rate while consistently meeting SLAs
- Led successful implementation of 500 petitions for Special Universal Studios (NBC News, US) Project, boosting work efficiency by 61%
- Cultivated innovative team-building activities by conducting bi-weekly games, quizzes and trivia sessions
- Improved client communication by proposing process enhancements, expediting services, and increasing customer satisfaction
- Demonstrated leadership by overseeing four diverse teams, ensuring high-quality results, and meeting SLAs
- Coordinated timekeeping duties, creating training materials, conducting audits, and enhancing accuracy
- Played pivotal role in supporting pay practices, updating handbooks, and managing HR Intranet content
- Exhibited strong facilitation skills, fostering team cohesion, enhancing work culture, and achieving key performance indicators (KPIs) & actively engaged in continuous learning, training, coaching, and mentoring, resulting in implementation of successful performance improvement plans (PIPs)
- Utilized proficiency in MS Office products for streamlined project tasks and data management, ensuring ease of access of information
- Applied project and testing methodologies for successful execution of large-scale projects for firms like Amazon and Universal Studios
- Effectively managed multiple tasks with competing timelines, adapting to constant changes, while concurrently strengthening written and verbal communication skills through client interactions.
Fulfilment Associate
Walmart Canada
05.2018 - 06.2019
- Guided customers to their specific areas of interest ensuring seamless and personalized shopping experience
- Proactively managed inventory by promptly refilling empty shelves, optimizing product availability for customers by 3%
- Determined total items needed for restocking to maintain optimal stock levels
- Conducted thorough inspections of inventory bins, identifying items destined for placement on shelves to uphold quality and presentation standards.
UX Researcher
Fanshawe College
05.2018 - 12.2018
- Executed extensive usability assessments and conducted Heuristic Evaluations, identifying 8% optimization potential for Google Play Store
- Achieved 6% enhancement in functionality based on insights garnered from customer surveys and interviews, showcasing proficiency in diverse UX and qualitative research methodologies
- Orchestrated and guided a team of 3, ensuring well-balanced 33% distribution of workloads for optimal project management efficiency
- Proactively investigated application issues by engaging with 2 customers through web forms and conducted thorough usability audits
- Formulated User Personas to guide software app design decisions, dedicated to understanding and addressing user needs
- Employed Airtable and Figma to synthesize and design data, offering actionable recommendations that contributed to 3% reduction in quality concerns and overall improved user experience
- Demonstrated a robust understanding of digital analytics, integrating it seamlessly to complement UX Research efforts
- Pursued technical information to gain insights into emerging technologies, cultivating an understanding of their integration into users' lives to inform strategic UX decisions.
Education
Post Graduate Certification (Software and Information Systems Testing) -
Fanshawe College
London, Ontario12.2018
Post Graduate Certification (Information Security Management) -
Fanshawe College
London, Ontario01.2018
Bachelors in Computer Science and Engineering -
Shri Balaji Institute of Technology and Management
05.2014
Skills
- Ability to Work Under Pressure
- Microsoft Office/G-suite
- Time Management
- Adaptability
- Leadership
- Communication Skills
- JIRA, BMC Remedy, Confluence
- Power BI, Tableau
- Presentation Skills
- Recruiting/interviewing
Extracurricular Activities
- Sports, Participated in the Soccer tournament held by London Optometrists at the BMO center in 2019 and 2020 Professional Work
- Recognized by BO Manager via emails and chats for relentless dedication, successful completion of deadlines and assisting teams
- Outperformed team colleagues in various projects and was awarded the position of an Assistant Manager within two years
Timeline
Administrative Coordinator (Assistant Manager)
PricewaterhouseCoopers LLP
02.2020 - 10.2022
Fulfilment Associate
Walmart Canada
05.2018 - 06.2019
UX Researcher
Fanshawe College
05.2018 - 12.2018
Post Graduate Certification (Software and Information Systems Testing) -
Fanshawe College
Post Graduate Certification (Information Security Management) -
Fanshawe College
Bachelors in Computer Science and Engineering -
Shri Balaji Institute of Technology and Management
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